Best Integrated Revenue and Customer Management (IRCM) Software for CSPs with a Free Trial of 2025

TeleFactura stands out as the ultimate all-in-one Telecom CDR billing software, seamlessly integrating with platforms like Radius, Xero, and Sage. This cutting-edge and user-friendly solution is designed for a variety of applications, including voice and VoIP billing, mobile MVNO, data and ISP billing, call accounting, rating, data mediation, provisioning, account reconciliation, Telecoms auditing, and functioning as a Radius AAA server. It is perfectly tailored for any organization that requires a comprehensive system to effectively oversee and manage real-time access for their voice and data users. In addition, TeleFactura connects with an impressive array of 15 third-party systems, encompassing payment gateways such as PayPal and Radius AAA server solutions like Radius Manager and TekRadius. Not only does it feature sophisticated reporting capabilities, but it also offers unparalleled flexibility with its extensive array of features, allowing it to handle various billing needs from recurring charges to any data sourced from databases, text files, or HTTP-based CDR inputs. The incorporation of Radius AAA Integration equips users with complete Telecom authentication and authorization functionalities, ensuring a robust and efficient billing experience. With its versatility and extensive integrations, TeleFactura is the go-to choice for businesses looking to optimize their telecom billing processes.

Intelligent decisions are rooted in intelligent data. For three decades, AMI Strategies has been delivering a comprehensive range of advanced, AI-driven solutions that transform global expense and mobility analytics, revealing depth, detail, and actionable insights from what has often been perceived as flat, unstructured data. With the innovative data solutions from AMI Strategies, organizations gain a clear view of their international expense and technology landscape, encompassing wireline, wireless, IoT, utilities, cloud, and SaaS invoices, enabling them to make quicker and more informed decisions that enhance efficiency, generate savings, and create value. The platform streamlines, audits, and optimizes vendor expenses and cloud data, extracting valuable insights, detecting irregularities, and achieving returns on investment of up to four times. Furthermore, it oversees all aspects of your operations, including expenses, procurement, fulfillment, and maintenance, while generating savings through strategic optimization efforts. This holistic approach ensures that businesses not only improve their financial performance but also enhance their overall operational effectiveness.

Engage, Maintain, and Satisfy Subscribers with BeQuick BSS/OSS for Mobile. Elevate your service confidence and ensure customer satisfaction through streamlined account management. Facilitate a user-friendly environment where customers can easily oversee their accounts. Proactively connect with subscribers to boost sales opportunities or remind them about essential account details. Transform your billing support system into a powerful asset, eliminating the need to rely on outdated systems for accurate billing. Gain clarity on the charges your subscribers incur for your products and services, and trust that your invoices and statements reflect precise information, enabling you to deliver exceptional customer service effortlessly. By implementing these strategies, you not only enhance customer loyalty but also create a seamless experience that sets you apart in the market.

Salesforce Communications Cloud is an AI-driven CRM platform specifically designed for the communications sector, delivering a comprehensive digital BSS suite that emphasizes a catalog-driven approach from commerce to cash. This platform empowers telecommunications companies to respond effectively to evolving customer demands and market dynamics, facilitating data-informed decision-making while enhancing operational efficiency across various departments. It features a range of prebuilt applications, product models, and standards-based integrations, all of which contribute to a quicker realization of value and minimized risks. Additionally, it organizes and displays intricate hierarchies within the console, enabling actionable insights and the initiation of interactions or transactions within that framework. Furthermore, it seamlessly integrates with third-party applications and capitalizes on product updates and innovations, allowing clients to achieve faster deployment. As a result, this platform not only streamlines processes but also enhances the overall user experience for businesses in the communications arena.

The Enghouse Billing SaaS platform offers a comprehensive suite of functionalities including order entry, management, workflow automation, billing, and provisioning, all delivered through a Software as a Service (SaaS) model. This SaaS approach enables Service Providers to accelerate their revenue generation while seamlessly launching innovative, next-generation telecommunications services. It facilitates the definition and automation of intricate workflows using a cohesive Business Process Management (BPM) system. The platform provides a streamlined order processing and provisioning solution, complete with pre-configured integrations for third-party systems. Additionally, it includes built-in support for Salesforce, along with features for entitlement management, trouble ticketing, and customer self-service options. Furthermore, it fully accommodates e-bill presentment, payment processing, accounts receivable management, and general ledger integration, ensuring a holistic financial management experience. This extensive range of capabilities makes the Enghouse Billing platform a versatile tool for modern telecommunications service providers.

Eureka AI offers an innovative enterprise software platform that harnesses AI to transform large-scale population data into valuable market and risk insights. The platform's primary offerings are tailored to empower businesses with data-driven intelligence for growth. Omni serves as a sophisticated market intelligence tool, delivering precise and detailed insights into market share and customer demographics through anonymized data that complies with privacy standards, covering 30–80% of the population. The Explorer feature enables users to build specific audiences based on comprehensive data metrics, such as credit scores, income or socioeconomic status, and particular app interactions, which can then be targeted across various digital advertising channels like programmatic ads, Meta, Google, and TikTok. Additionally, Spectrum merges alternative data credit scores with traditional credit bureau scores, resulting in a potential increase in loan approval rates by 10–20% without raising the risk of non-performing loans, thus optimizing financial institutions' lending processes. This combination of tools positions Eureka AI as a key player in the data intelligence landscape, facilitating smarter decision-making for organizations.

OSS360 serves as a robust module within the Advantage360 suite, offering comprehensive operational support across various technologies such as CDMA, CSP, GSM, TDMA, LTE, 3G, 4G, satellite, ILEC, MVNO, CENTREX, VoIP, CLEC, ISP, WISP, WiMAX, broadband, SMS, MMS, data, content, paging, voice mail, IPTV, and CATV billing all integrated into a singular platform. This all-inclusive solution encompasses essential features such as carrier-grade customer relationship management (CRM), marketing promotions, commissions management, trouble ticketing, accounts receivable, as well as churn and credit scoring, plus general ledger (GL), accounts payable (AP), and lockbox functionalities, among others. By providing a complete software package, OSS360 eliminates the need for clients to source disparate modules from multiple vendors and configure them through middleware or separate technologies. The platform's key advantages include the Past Due Treatment feature, which enables customizable rules to address subscriber delinquencies and facilitate appropriate actions to maintain service continuity. Additionally, OSS360 enhances operational efficiency, allowing businesses to focus on growth and customer satisfaction without the hassle of managing multiple systems.

By configuring this feature within your CFAST, you unlock a powerful and user-friendly tool at your disposal. This allows you to efficiently manage the connections between orders and incidents across various services. You can enter, track, resolve, and finalize all communications related to incidents while adhering to diverse standards. Additionally, it enables you to generate both manual and internal incidents as needed. Conduct tests to determine the most suitable services for your clients. Integrating your CFAST will help centralize your order management system effectively. The system interprets files and presents the information within a user-friendly interface. You will receive notifications from your CFAST regarding all essential details you need to be aware of. Moreover, this feature ensures that your incident management process is streamlined and organized, enhancing overall operational efficiency.