Best Customer Service Software for Windows of 2025 - Page 19

We are more than technology. We are focused on delivering real business results and providing ROI and metrics that have an impact. Our goal is to help you navigate complex and highly-regulated industries. DialConnection provides a complete, integrated, end to end solution to improve your contact center's performance. Our user-friendly interfaces, simple management tools, and intuitive interfaces make it easy for companies to reach customers and accounts while still maintaining compliance. You can tailor your options to meet your business's needs and scale with your business's requirements. DialConnection automates your customer contact center communications, eliminating uncertainty, complexity, and risk. Our solutions give you the data management capabilities to make efficient, effective decisions about your call strategy.

The AssurX platform is a powerful software platform for enterprise quality management (EQMS) and regulatory compliance to reliably communicate and coordinate information, documentation, and activities. AssurX allows regulated businesses to quickly identify and control quality issues and risk exposure to avoid quality or noncompliance problems while improving workflow. AssurX QMS software is uniquely configurable to fit any established or dynamic business requirements. The system creates an electronic workflow of tasks, alerts, escalations, and approvals that can be automated to the desired level, mapping precisely to real-world operations. No other system is easier to deploy, configure, and modify. AssurX solutions integrate seamlessly to create a connected quality system. Solutions include audit management, corrective actions, training management, compliant management, document management, change control, risk management, EHS incident management, and more.

NetSupport Manager has been a leader in remote PC management for over 30 years. Remote control tools have had to evolve to cope with the increasing complexity and variety of systems. NetSupport Manager is designed to work over your LAN, internet, or WAN, securely without the need of firewall configuration. It provides a single, high-speed solution for remote management of multiplatform computers without the need to subscribe to a third-party service. NetSupport Manager is unique because it offers a wide range of support tools that ensure maximum efficiency and minimize downtime. This makes it an ideal tool for IT teams.

Take charge of your scheduling and appointments, oversee calendars, design tailored forms, and process online payments seamlessly with the user-friendly hosted appointment scheduler provided by AppointmentQuest! As the premier online appointment booking solution, AppointmentQuest aims to offer an enjoyable and efficient scheduling experience. However, our services extend beyond just converting missed calls into valuable customers (patients, students, clients). We have crafted a comprehensive array of appointment management tools that enable you to enhance the customer service experience related to scheduling. Developed with a focus on simplifying appointment organization, AppointmentQuest ensures a smooth and hassle-free scheduling process for your clients. Ultimately, a thriving business relies on satisfied customers who return regularly, reinforcing the importance of effective appointment management. In a world where convenience matters, AppointmentQuest stands out as the ideal partner for all your scheduling needs.

eGain Solve™ stands out as the premier omnichannel customer engagement software suite in the industry. Recognized as the top choice by analysts and relied upon by numerous leading global brands, eGain Solve enables businesses to craft and implement intelligent, interconnected customer journeys across various channels including social media, mobile, web, and contact centers. This solution empowers organizations to enhance their selling strategies, improve service quality, and gain deeper insights into customer interactions. Uniquely, eGain Solve™ integrates customer engagement and knowledge management into one cohesive suite, featuring modular applications that are built on the distinctive eGain CEH™ Platform. This platform is designed to provide a comprehensive 360-degree view of customer interactions, intelligent process guidance, and actionable insights to elevate each customer experience. Furthermore, the platform’s web-services-based architecture facilitates swift innovation and the expansion of customer engagement functionalities, ensuring that businesses can keep pace with the evolving demands of their clientele. Ultimately, eGain Solve™ represents a transformative approach to customer engagement that is both effective and forward-thinking.

Assyst empowers your workforce by ensuring they have access to the necessary technology, support, and expertise to maintain high productivity levels. With web and mobile accessibility to services and assistance available anytime, anywhere, and on any device, it provides a seamless user experience. The digital service management tools are specifically designed to facilitate large-scale remote work. By utilizing an intelligent service desk chatbot, you can alleviate over 30% of your support capacity. Assyst serves as a ready-to-use application for overseeing IT Services without the complications and costs typically associated with ITSM solutions like ServiceNow and BMC Remedy. It offers complete transparency, governance, and oversight of IT investments and the corresponding business value they yield. Additionally, you can manage assets and automate processes to enhance business value in an increasingly complex physical and virtual IT environment. The advanced ITOM technology simplifies the management of a dynamic portfolio of IT services, allowing companies to adapt swiftly to rapid changes. This makes Assyst an indispensable tool for organizations aiming to optimize their IT operations efficiently.

The Deskcenter Management Suite is a comprehensive IT management solution designed to effectively oversee and regulate your organization's IT infrastructure. Explore the extensive capabilities of DCMS and understand their critical role in propelling your business toward success. For any IT manager, having a thorough overview of the company's IT assets is essential. Our suite is tailored to address these needs, ensuring professional and transparent management of your IT resources. The future of IT management lies in unified endpoint management, and Deskcenter makes this a reality today. With just one tool, you can seamlessly oversee monitoring, security, licensing, and software processes across your entire IT landscape. IT security is a cornerstone of effective IT management, and with Deskcenter Management Suite, you can rest assured that you are taking proactive measures against cyber threats, unauthorized access, and potential data loss. This solution enables you to respond swiftly to these challenges while adhering to industry regulations, ensuring your organization remains secure and compliant. Ultimately, implementing Deskcenter can significantly enhance your IT operational efficiency and bolster your company's overall resilience against technological risks.

iSupport is available in two editions: Incident Management and Service Desk. Both editions include traditional help desk features such as workflow automation, asset tracking, multiple communication channels, asset tracking, and end-user self-service. Both editions allow you to modify specific forms, routing methods and business rules. The Service Desk Edition adds all the features of Incident Management Edition, plus Configuration Management Database functionality and Problem, Change, Service Catalog functionality. It also includes fully accessible Application Interface functionality to integrate with third-party tools. To see a complete list of features, click on one of these editions or to compare editions to find the one that suits you best.

A comprehensive help desk software solution designed to accommodate any internal support team that handles inquiries from employees. Accessible via a link on your Intranet, this web-based software enables your company's workforce to access online assistance, track requests, and utilize self-help resources, even during off-hours. The innovative design elements ensure that you can be operational within hours of installation. Employees can submit support requests directly from your Intranet link using any standard web browser. Sitehelpdesk serves as the central support service solution within our product lineup and is available for download from our website, allowing you to establish your in-house support system with just a Microsoft server. Alternatively, we can provide cloud hosting for your convenience. For smaller IT departments, sitehelpdesk may fulfill your immediate needs, and upgrading to sitehelpdesk-IT for enhanced IT service features is a seamless process; you will only be charged the price difference when making the upgrade. This flexibility ensures that your support system can evolve alongside your organization's requirements.

As the leading specialists in online booking and appointment systems in the UK, we offer premium solutions tailored to each client’s precise needs. Our systems are crafted to meet specific client specifications, ensuring optimal functionality. Committed to GDPR compliance, we deliver our expert solutions with impressive turnaround times. Reach out to us today to explore how we can assist you in fulfilling your needs or provide support for your business during the challenges posed by COVID-19. Recognizing that every business operates differently, we pride ourselves on our ability to customize solutions to accommodate various booking and scheduling demands. No matter the nature of your enterprise, we guarantee a top-tier booking, scheduling, and reservation system that meets all essential criteria. Moreover, our dedicated team works closely with you to ensure that your unique requirements are comprehensively addressed, setting your business up for success.

Introducing an innovative live chat service for businesses that is the first of its kind globally. Based in Johannesburg, South Africa, this privately held enterprise has been catering to customers around the world since 2016, supporting small to medium enterprises as well as larger corporations. Our unique Hybrid Chatbot System approach emphasizes the essential role of human agents within the live chat process. By providing an affordable live chatbot platform, we at ChatMarshal strive to enable businesses to enhance their sales and elevate customer support through our outsourced live chat solution. As pioneers in the field, we take pride in being the first company globally to create a hybrid chatbot and live chat solution. Our distinctive approach stands as our unique selling proposition (USP), where human interaction remains a crucial element in the live chat ecosystem. While we utilize AI to support human agents, our commitment to continuous improvement means that as AI technology advances, we seamlessly integrate more of its capabilities into our systems for enhanced performance. This ongoing evolution ensures that our clients receive the best tools available for effective customer engagement.

HPE MyRoom Visual Remote Guidance (VRG) transforms the way we collaborate by integrating the powerful capabilities of MyRoom with innovative wearable technology. With VRG, users of MyRoom can experience a seamless connection, viewing exactly what the wearable user observes in real time, which empowers them to give immediate feedback, assist in troubleshooting, capture images, and add annotations. This ensures that you remain efficient and connected within the secure environment of MyRoom. The MyRoom Assist plugin is tailored to support IT personnel by enabling them to request control of a desktop remotely, share their screens, allow others in the room to take over their desktops, and gather essential information. Offered exclusively for MyRoom Premium, this feature enhances the support experience. Regardless of whether your audience is nearby or located around the world, HPE MyRoom ensures that you leave a positive impression. Discover the subscription option that best matches your requirements. HPE MyRoom provides a diverse array of features designed to facilitate successful meetings, catering to the needs of business partners, clients, and support customers alike, guaranteeing a productive and engaging experience for all participants.

Gain practical insights from your customers' online searches, interactions with chatbots, and feedback in reviews to enhance traffic and refine your offerings. By analyzing references to your site and examining industry data, you can implement a comprehensive chatbot solution or enhance your internal search engine's efficiency. Since developing SEO initiatives can be a lengthy process, you can streamline your efforts by engaging up to two dedicated SEO consultants for a maximum of four days a week. This collaboration will enable you to swiftly advance your SEO strategies and elevate your search engine optimization efforts to new heights! With SEO specialists and data scientists collaborating closely, your SEO effectiveness can see significant improvement. Additionally, you can automate user support and delve into the conversations your customers are having online. By assessing and managing your online reputation, you can drive enhancements to your products and services. Furthermore, creating a landing page that allows for real-time interaction with potential customers will significantly boost your conversion rates. Ultimately, this comprehensive approach ensures that you remain competitive and responsive to market demands.

CallSource - Own Every Prospect. CallSource is the most technologically-enabled business performance platform that maximizes our clients' revenues, profits, and brand reputation. CallSource was the first to offer call tracking and has since become a leader in actionable analytics. CallSource provides insights to help clients solve, strategize and implement solutions. CallSource has been recording and analysing over one billion phone calls since 1991. We provide cost-per-lead analysis and sales conversion percentages as well as sales recapture solutions and training and coaching solutions for thousands of businesses across the United States, Canada, and Australia. CallSource is a business that believes in improving the performance and accomplishments both of our clients as well as our employees.

Citadel Team is designed to be as user-friendly as your favorite messaging apps and is compatible across all devices while providing essential instant communication features. Managed by Thales and securely hosted in France, it ensures a high standard of security and a strict policy against data resale. With the end-to-end encryption feature activated when needed, only your devices have access to your messages. You can effectively deploy, oversee, and manage your organization's devices through the Citadel Team administration console, while also verifying user identities through their business email addresses. This platform enhances team responsiveness by centralizing conversations and facilitating file sharing in customized private or public spaces tailored for your projects. You can elevate your communication efforts by inviting thousands of participants into specific chat rooms! Additionally, Citadel Team supports private discussions with internal team members and allows for the inclusion of external collaborators as well. Overall, it provides a comprehensive solution for seamless and secure communication in any corporate setting.

Our team of certified industry professionals guarantees complete customer satisfaction by actively engaging website visitors through prompt, action-oriented triggers and resolving inquiries in under a minute. Transform your site visitors into leads and experience a significant boost in sales. Our dedicated team of chat experts is available 24/7, ensuring that you never miss a potential lead. With real human support, we help escalate your customers' inquiries and foster strong, lifelong relationships. Our customizable chat widget comes equipped with premium features at no cost. Utilizing our chat software, you will benefit from multilingual support, a high-load dashboard, secure encryption, and a host of additional features. At Chat Outsource, we provide two distinct pricing structures: agent-based pricing (with Agent Pro and Agent 24/7 packages) and chat-based pricing (the Chat Pro package). Each of these options is meticulously designed to achieve a 100% customer satisfaction rate while offering the most competitive prices across various industries. Moreover, we are committed to continually enhancing our services to meet the evolving needs of our clients.

SecureLink is the market leader in vendor privileged access management and remote support for highly regulated enterprises and technology vendors. SecureLink is used by more than 30,000 organizations around the world. SecureLink's purpose-built platform is trusted by top-notch companies in many industries, including legal, gaming, healthcare, financial services and retail. SecureLink is headquartered at Austin, Texas.

Beautifully simple RMM and Service Desk software. A powerful, simple-to-use, all-in-one IT service automation platform that simplifies service delivery and reduces costs. Since over 10 years, Naverisk has empowered MSPs and IT Pros to deliver exceptional IT services. Naverisk's powerful remote management and monitoring capabilities allow you to deliver world-class IT services. You can identify and fix issues before users are affected. Automate your IT services to improve efficiency. Full support for Windows, Linux and Mac & SNMP devices. To provide great customer service, it takes a team. Naverisk's service desk was created for IT professionals and MSPs. It features powerful automation and collaboration capabilities. Modern collaboration features support teams working together and integrated device management to quickly solve IT issues.

The AgentOne omnichannel routing engine enhances the allocation of various contacts such as calls, chats, emails, and documents, ensuring they reach the appropriate employee instantly. Sikom Software transforms the complex contact center frameworks within your organization into a unified omnichannel approach. The custom-designed Sikom AgentOne® serves as a vital connection between your workforce and your clientele. Our software handles multitasking effortlessly, streamlining operations. With over two decades of experience, we have been crafting personalized omnichannel contact center solutions suitable for businesses of all scales. Comprehensive tools for management, supervisors, and staff facilitate the oversight and visibility of all components involved. Consequently, our software empowers your employees to maintain focus on what truly matters, while having all essential information readily accessible. This results in enhanced productivity and improved customer interactions.

Derdack's enterprise alarming software automates alerting processes, enabling a rapid, reliable and effective response for incidents threatening services and operations. This is especially important for mission-critical IT systems and IT systems that are 24/7 operational. Our critical alerting software includes four pillars that help to respond to incidents: automated alert notifications and convenient duty scheduling. Ad-hoc collaboration is possible, as well as incident remediation. Enterprise Alert sends out persistent, automated alert notifications via voice, text, push and E-Mail. It tracks the delivery of notifications and acknowledgements, and responds automatically to non-delivery. Enterprise Alert allows for easy scheduling of on-call tasks via drag and drop from any browser. It can then alert the right engineers when the schedule information is available.

We use advanced AI voice technology to drive global calls commerce. Our superpower user experience, satisfaction and revenue turn every call into an opportunity for engagement. Overtok answers every call, ensuring that businesses are able to ensure that their customers are satisfied, informed, and confident in their service. A completely new user experience. Each lead, call, or engagement is transformed into a powerful opportunity that begins before, continues on the call, maximizes the follow up, and creates a completely new user experience. Overtok's calls to free listings turn into powerful real-time leads that can be shifted to paid listings. All calls are recorded and attributed. Overton's analytics are fully integrated and synced to the best CRMs. Overtok's voice-assisted technology is used by digital directories to ensure that each call is delivered to the right person and to continue with super-powerful real-time engagement.

piLOBI is a one stop solution for visitor management in your workplace. Visitors can no longer check in using paper logbooks. piLOBI is an intelligent system that provides a step up to the traditional lobby management system. Security guards can find it difficult to monitor and maintain a large number of visitors at once. All new piLOBI digital visitor management software will modernize your reception. Digital reception software helps companies manage large numbers of visitors efficiently and quickly. Visitors can enter their details themselves, eliminating the need for a receptionist. PiLOBI eliminates waiting times and long lines. It also makes it easy to manage visitor access. Businesses are assured greater accountability with piLOBI visitor management solutions. piLOBI helps you streamline your reception desk and reduces the workload.

SmartKarrot, a cloud-based solution for Customer Success & Account Management allows teams to manage Customer Growth (Expansion/Retention & Renewal), with a platform focussed on Intelligence & Automation. 1. SmartKarrot is built on Augmented Intelligence and proactive handles complex use cases related to Expansion & Retention. Multiple products, service lines, and geographies. 2. Our customers can scale efficiently with our intense focus on Automation & Playbooks. 3. Our New Age Design with a PLG mindset makes for a great user experience. 4. Our unlimited user packages allow our clients to be truly Customer Centric and enable great alignment within their teams.

Resolve is the number one IT automation and orchestration platform. It powers more than a million automations every single day, from simple, high-volume tasks, to complex processes that go far beyond what you think is possible. We have more than a decade experience in automation and know how to create an intelligent automation platform and orchestration platform to meet today's growing demands of IT Operations and Network Operations teams. Resolve powers millions of automations every day, many of which go far beyond what you might imagine is possible. It sounds impossible, but it is true. Ask the customers who have cracked the code to automate complex tasks such as PIM testing, updating active loads balancers, CUCM Onboarding in seconds, true end–to-end patch management and interfacing with Watson for NLP. They also maintain infrastructure in segregated networks or hybrid cloud deployments. Continue reading to learn how we do it.

Librestream provides cutting-edge digital assistant solutions for industries, utilizing artificial intelligence to enhance both workforce productivity and operational effectiveness. Their offerings, such as the Onsight NOW and Remote Expert tools, empower organizations to deliver immediate remote support, work instructions, and visual guidance to field service personnel. This approach minimizes downtime and boosts first-time fix rates by facilitating instant connections between workers and experts through secure video communication. With an emphasis on safeguarding organizational knowledge and fostering effective collaboration, Librestream assists sectors like manufacturing, oil and gas, and aerospace in optimizing their maintenance, training, and troubleshooting workflows in real-time. By streamlining these processes, Librestream not only enhances efficiency but also drives innovation across various industries.