Best Customer Service Software in Africa - Page 20

Userpilot is a comprehensive platform designed for Product, UX, Marketing, and Customer Success teams. It seamlessly integrates Product Analytics, In-app Engagement, and In-app Surveys to boost product adoption by delivering impactful in-app experiences, actionable insights, and valuable user feedback. Userpilot empowers these teams to create user onboarding flows, launch product announcements, enhance UX and product adoption, offer self-service support, and gather in-app feedback—all without the need for coding. The platform also features advanced Product Analytics tools such as funnels, trends, paths, and cohort analysis, enabling you to make informed, data-driven decisions. With its Custom Dashboards, you can effortlessly create personalized analytics dashboards by dragging and dropping your preferred reports or choosing from pre-built templates. Additionally, Userpilot offers event autocapture and session replay features for deeper insights into user behavior. Userpilot integrates with various third-party tools, including Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, and Salesforce, allowing you to connect seamlessly with your existing tech stack.

Increase your website's lead generation by up to 45% with Juvo Leads, a solution trusted by over 5,000 satisfied businesses around the globe. Our innovative platform addresses lead generation challenges effectively, utilizing human chat agents who engage with website visitors and transform them into qualified leads tailored to your specific criteria. You can monitor and optionally record all incoming phone calls, gaining insights into the sources of your website traffic prior to any calls. Additionally, allow your visitors to text your business, with our chat agents ready to respond to SMS inquiries and convert them into valuable leads. Optimize your current forms with FastDial to ensure you receive timely notifications, and seamlessly integrate this solution into your agency’s offerings for great upselling opportunities. Juvo Leads also features a user-friendly lead dashboard that consolidates all leads in one accessible location, ensuring that your team can easily track and manage potential clients. With these tools, enhancing your lead generation strategy has never been easier.

Fast, stable and secure remote access solution that allows users to connect to devices and servers remotely and resolve issues faster.

Companies of all sizes—from single location shops to Fortune 500 international brands—use LocalClarity's platform to enhance local search discovery, improve brand reputations, and engage customers. Core Offering: * Review Management * Local Listings * Local Social * Search Insights * Report Distribution * Competitor Tracking Distinctive Capabilities: * Image Management * Bulk listing via Spreadsheet * Review Sentiment & Emotion * Automation Engine * Generative AI Responses * App & Software Reviews * Language Workflows * Auto Response

Localyser is for multi-unit brands to give your business an online reputation solution that makes it simple for franchises and their franchisees to track reviews, message customers, generate feedback and gain insight. All-in-one dashboard. With Localyser we help you be on top of your outlets online reputation from digital listing to review management. An all-in-one online reputation management platform with simple pricing for unlimited use that doesn't penalize you when your business grows.

IntelliTicks leverages the synergy of artificial intelligence and human insight to foster proactive and tailored conversational interactions that effectively transform website visitors into highly qualified leads. By utilizing proactive triggers that consider the current web page, time, geographical location, traffic source, referral, and device type, IntelliTicks provides engaging and personalized sales pitches to users. This platform incrementally gathers lead information throughout the conversation in a dynamic and engaging manner, ensuring that data collection remains enjoyable rather than tedious. Equipped with sophisticated natural language processing algorithms, it accurately interprets user intent and formulates appropriate responses, thereby streamlining the automation of replies to frequently asked questions from prospects. Furthermore, by analyzing the user journey, IntelliTicks identifies high-potential leads and connects them with your top sales representatives in real-time, ensuring that these valuable opportunities receive prompt attention while they are deliberating on your offerings, ultimately enhancing the chances of conversion. This blend of technology and human touch not only improves engagement but also enhances overall sales efficiency.

Optimize your entire appointment scheduling process to free up more time for your core activities! Empower your clients to book appointments online at their convenience, and facilitate online payments for services rendered. The system will automatically handle reminders for upcoming appointments, confirm attendance, and manage follow-ups without your intervention. By sending automatic reminders that request attendance confirmation, you can minimize missed appointments and enhance your overall revenue. Email notifications will ensure that both staff and clients are informed about any bookings, cancellations, or rescheduling. A centralized dashboard, along with alerts and reminders, will keep you organized and in command of your business. Additionally, automatically generated branded emails and text messages will elevate your business's professional appearance. Streamlined and secure online scheduling and booking systems will not only enhance efficiency but also improve client satisfaction. With these tools, you can focus more on delivering exceptional service while the system manages the logistics.

Textline serves as a dynamic business messaging platform tailored for contemporary customer support and sales teams. Utilizing business texting provides a rapid, approachable, and convenient way to communicate, making customers feel appreciated and acknowledged. Enhance customer experiences and foster deeper relationships with your clientele. It's clear that customers prefer to text you, so eliminate the waiting times and allow them to reach out anytime and from any location. Our platform facilitates direct, interactive communication, even when managing a high volume of inquiries simultaneously. Recognizing that customer support is a collaborative effort, we designed our platform to promote teamwork and enable your staff to perform at their best. Textline organizes all your conversations and customer data in a single location, allowing you to oversee your team’s activities, streamline processes, and track advancements. Simply set up your phone number and customize your workspace to initiate genuine conversations with numerous customers. By utilizing tools and features crafted for effective collaboration, you can work more efficiently and effectively serve your audience.

Looking for a straightforward and intelligent method to garner a wealth of positive reviews? Hello Reviews offers a fantastic opportunity to elevate your reputation and boost your profits significantly. If you're an agency eager to assist clients with a reliable strategy to enhance their reputations, our agency/partner program is perfect for you! You can start reaping substantial profits and grow your agency's reach. Enterprises or those uncertain about where they fit can reach out to us, and we will gladly guide you. Numerous businesses throughout Australia, spanning hundreds of industries, have successfully generated millions of reviews on platforms like Google, Facebook, and Yelp. In a world where savvy consumers often form opinions about businesses before making purchases or visiting in person, it’s essential to manage and enhance your online reputation effectively.

Spiraldesk is a comprehensive online helpdesk solution designed for businesses that operate under various brands, profit centers, locations, or product lines, effectively managing customer service and communication across these entities. Many organizations have multiple disconnected business units managed by the same leadership team, and Spiraldesk serves as a unified platform to oversee customer service operations for each unit, even when they follow distinct processes. Each business unit might utilize different applications, such as a CRM system, to streamline their operations. You can categorize your tickets by various criteria, including brands, products, companies, locations, or clients, all viewed in a consolidated interface. The platform allows you to create personalized filters for easy access through both the web and mobile app, while also enabling you to tag tickets by subject, content, customer, and more, ensuring quick retrieval with just a click. This flexibility enhances collaboration and ensures that all customer inquiries are addressed efficiently and effectively.

Alleviate the pressure on live agents while simultaneously reducing expenses for your contact center. By employing conversational AI virtual agents, you can enhance support for live agents and elevate the overall customer experience. These virtual assistants handle repetitive tasks, allowing your live agents to focus on more valuable interactions that build trust with customers. There are no initial costs or setup fees involved; you only incur charges for successful transactions. Quickly understand customer intentions with straightforward, intelligent, and natural language interactions. Maintain a consistent voice across all communication channels, whether digital or voice. Verascape’s advanced virtual agents utilize machine learning and sophisticated AI analytics to swiftly interpret customer intent. Furthermore, Verascape's solutions seamlessly integrate with any IVR, contact center platform, or data repository, ensuring our cloud-based Self-Service as a Service offerings fit effortlessly into your existing technology framework while enhancing efficiency. This innovative approach not only streamlines operations but also significantly boosts customer satisfaction.

Streamline Your Business Operations: SPBAS offers a comprehensive solution that encompasses billing and invoicing, customer relationship management, helpdesk support, a knowledge repository, web hosting and domain services, software licensing, delivery of digital products, and e-mail marketing. This all-in-one platform ensures that every aspect of your business runs smoothly and efficiently.

Xeno is an innovative messaging platform aimed at enhancing your ability to engage, convert, and retain customers with real-time responses. It fosters better connections between your team and customers, irrespective of language or medium. The essence of Xeno lies in its ability to draw in new prospects, transform those prospects into loyal customers, ensure their satisfaction, and maintain a robust feedback mechanism—all while minimizing hassle and technical difficulties. With Xeno, businesses can streamline their communication efforts seamlessly, ultimately leading to improved customer relationships and business growth.

MeetFox is a scheduling tool that makes it easy to your manage your time. Book in-person or online meetings in just a few clicks. Host video calls in your browser, charge for your services, invoices clients, and get paid instantly all in one seamless solution. Reduce no-shows, book more meetings, engage more clients and make the most of your time. MeetFox can be integrated into any website with just one line of code. Manage all your meetings across sales, service, and support teams. Join a growing community of over 20,000 businesses and 150,000 professionals.

AreTheyHappy serves as an all-in-one online platform designed to streamline the management of the digital presence for hospitality brands focused on growth. • Management of Reviews • Oversight of Social Media • Collaboration among Teams & automated task updates • Intelligent survey ticketing • Automated analytics and reporting This adaptable AreTheyHappy dashboard utilizes artificial intelligence tailored for the hospitality sector, allowing for the detection of significant patterns in customer feedback, influencer engagement, and detailed sentiment analysis, including tagging of reviews based on categories like food, ambiance, and service. With a powerful and user-friendly toolkit, your teams can effectively coordinate efforts, whether in the office or at various locations, ensuring a cohesive approach to marketing, operations, and direct customer interactions. The integrated features of platforms such as Facebook, Instagram, Twitter, TripAdvisor, Google My Business, Yelp, along with offline and face-to-face feedback and surveys, empower your team to enhance efficiency and deliver exceptional customer experiences. Begin your journey with a complimentary 14-day trial period to explore the benefits firsthand. Additionally, this platform's comprehensive capabilities make it an indispensable asset for modern hospitality management.

Our Business Intelligence (BI) leverages Customer Satisfaction Surveys (CSAT) to identify Promoters, Passives, and Detractors. Our solution is continually iterated to collect real-time customer feedback, boost SEO, and keep our users’ Net Promotor Scores (NPS) accurate…all to accomplish our mission to empower our community to share the wealth of their reputations with the world. 27% of people in a recent study have a bad customer experience that impacts their day. As a result, we have altered the way we sell. Therefore, aligning your organization around creating a better customer experience is paramount to establishing your organization as an industry leader. In addition, we believe that customer experience is central to brand confidence. Our CSAT surveys/review conversion BI help today's customers become brand promoters, thereby convincing more prospects to come your way. In addition to spreading the good news of overall achievement in customer experience, regular CSAT and NPS evaluation enable companies to predict customer retention and service/product quality.

Customized Customer Messaging Driven by Behavior. Ideal for Your SaaS Platform. Effectively onboard and engage your users through targeted campaigns that respond to their behaviors. Select the optimal communication channel — whether through email or in-app notifications — to provide essential information at crucial moments. Streamline your onboarding process with automated campaigns tailored to user actions. Ensure timely delivery of relevant content. Activate email campaigns automatically in response to user interactions (or lack thereof) within your application. Determine the best medium for each communication: leverage either email or in-app messages. Classify your users according to their behavior patterns. Dispatch individual announcements or promote new features through one-off broadcasts. Utilize pre-designed campaign templates, eliminating the need to begin anew each time. Monitor user profiles effortlessly through a user-friendly admin dashboard. Apply filters or explore individual user profiles in detail, accessing all their interactions and characteristics. This approach not only enhances user experience but also fosters deeper engagement with your product.

Managing a repair or rental business shouldn’t feel like a constant battle with admin. Yet, missed calls and endless back-and-forth messages eat away at valuable time, while outdated tracking methods—like paper logs and spreadsheets—make it nearly impossible to stay organised. Mistakes pile up, jobs slip through the cracks, and customers grow frustrated. On top of that, scheduling inefficiencies create unnecessary barriers, leading to missed opportunities and lost revenue. Hubtiger removes these roadblocks with an all-in-one software designed for efficiency. Our automated customer messaging eliminates phone tags by keeping clients informed in real time. A centralised, colour-coded calendar ensures every repair or rental is tracked seamlessly, reducing errors and improving workflow. And with flexible online booking, customers can schedule repair/ services or rentals effortlessly—whether online, in-store, or through social media. The result? Less admin, more bookings, and a streamlined operation that keeps your business running at full speed.

Utilize GuestRevu to effortlessly collect insights from your guests while effectively managing your reputation online. Our platform equips you with essential tools and data to engage with your guests, learn from their feedback, and capitalize on their experiences. Gain a deeper understanding of your guests' perspectives through tailored surveys and feedback forms. With branded surveys that embody your identity and customizable questions, you can extract the specific information you seek. Eliminate the hassle of searching for reviews and streamline your online reputation management. We aggregate reviews from leading review platforms into a single dashboard, providing a comprehensive view of guest sentiments expressed across various sites. Boost your online review count by integrating with Google and TripAdvisor, allowing guests to easily leave feedback directly through your surveys. This seamless process not only enhances your review volume but also bolsters your rankings. Additionally, stay on top of operations, maintenance, and marketing efforts with our integrated service ticket system to ensure everything runs smoothly. This holistic approach to feedback and reputation management empowers businesses to thrive in a competitive landscape.

LINK Mobility offers an advanced omnichannel communications platform that allows enterprises to connect with customers through SMS, WhatsApp, Email, Voice, and many other channels. This award-winning CPaaS provider empowers businesses to deliver personalized, meaningful conversations that improve customer satisfaction and optimize the entire customer journey. With a solid track record of more than 20 years and trusted by over 47,000 brands worldwide, LINK Mobility handles the delivery of billions of messages annually. Their comprehensive suite includes tools for customer care communications, targeted marketing campaigns, real-time notifications, and secure authentication via OTPs. Operating locally in over 30 countries, the company combines deep market knowledge with global message reach spanning 600+ mobile networks and OTT channels. Their platform supports rich content messaging, allowing businesses to send branded images and videos for enhanced engagement. LINK Mobility emphasizes compliance and security while providing seamless communication experiences. Recognized by Juniper Research as the best RCS provider, they continue to lead the mobile messaging industry with innovative solutions.

Say goodbye to seeking validation through compliments with automated customer testimonials. In just 10 minutes, you can set up a system that simplifies the collection of high-quality testimonials, an essential aspect for any business. Traditionally, this process has involved tedious communication and coordination. Endorsal transforms this experience by fully automating the workflow, allowing businesses to save both time and resources. By enhancing your conversion rates, fostering customer loyalty, and bolstering your brand's reputation, this service delivers significant value. You have the flexibility to select the information you wish to gather from your customers and customize the form to align with your brand's identity. Once that’s done, you can effortlessly send automated review requests through email and SMS. With a variety of sleek, responsive templates available for customization, or the option to create your own using our REST API, embedding testimonials can be accomplished within minutes, even without coding skills. Moreover, customers can conveniently share their feedback on popular review platforms such as Google My Business, Facebook Pages, and Yelp, enhancing your online presence. This streamlined approach not only simplifies the testimonial process but also encourages more customers to share their positive experiences.

Inserve eliminates tedious tasks for IT service providers, consolidating all relevant information into a single, easily searchable platform. Now, you can register and invoice your time effortlessly, leading to improved cash flow and increased profits. You want to accomplish your work swiftly and accurately, and our ticketing system enables you to maintain clarity while executing tasks efficiently. Instead of wasting time cutting and pasting text or endlessly scrolling through emails, you can finally centralize all license details, updates, and manuals in one location, making them easy to locate. Moreover, the ticket history allows you to track issues with specific PCs, facilitating timely replacements when necessary. Tracking registered hours is crucial for your business, yet it's often a tedious task that no one enjoys. With Inserve, logging hours and products becomes a seamless process, significantly enhancing your overall productivity and allowing you to focus on what truly matters. This way, you can dedicate your time to more important aspects of your work, knowing that administrative tasks are handled efficiently.

Support your customers as if you have a personal connection with them. Create engaging guides that assist your customers in achieving activation, resolving issues, and finding success based on their individual needs. Stonly simplifies the process of developing, sharing, and accessing knowledge, ensuring your team has the necessary resources and solutions to thrive. With Stonly, you can provide immediate, tailored assistance exactly when and where it is required. The platform features a robust collection of onboarding and adoption tools that merge detailed user data with real-time user actions, guiding them on customized paths toward their goals. These interactive guides are designed to adapt to each customer's unique preferences, enhancing their overall experience. Our versatile widget empowers customers to access personalized guidance whenever they need it, no matter their location. Easily integrate Stonly into your existing customer support, data management, and knowledge-sharing platforms to maximize its impact. This seamless integration fosters a more efficient support experience while ensuring that your customers feel valued and understood throughout their journey.

We understand that gathering video testimonials can be quite challenging, which is why we created Testimonial to streamline the process. In just a few minutes, you can gather video testimonials from your clients without needing any developer assistance or website hosting. Generate a personalized link dedicated to your business, which can be shared effortlessly through email, social media, or even SMS. If your customers prefer, they can also leave written testimonials at no cost to you. They can easily record video testimonials from any device, and no login is required! Boost your website's sales by embedding the Wall of Love in less than two minutes, all without needing any coding skills. Each of your businesses will have its own unique space page with a distinct link for video recording. This page will also showcase all the testimonials you’ve selected. You can incorporate the entire wall into your website using an iframe embed code for added convenience. Additionally, you’ll have access to a management dashboard that allows you to oversee all your spaces, enabling you to add, update, or remove them as necessary. This comprehensive platform makes it effortless to collect and showcase feedback from your satisfied customers.

People are busy. Review requests get buried and ignored. You shoot your shot, but no-one's home. Sound familiar? See, asking for reviews doesn't have to be boring, transactional and impersonal. That's why we built Cloutly, to help you cut through the clutter, send personalised video review requests and manage all your feedback in one place. Your customers get hundreds of promotional emails and text messages every day. Why add to the noize, when you could stand out instead? With Cloutly, you can send personalised review campaigns (using text or video) to your customers that get opened, noticed and remembered. You'll be able to tailor your approach to customers by creating multi-step, multi-channel review campaigns, segmented by category, service or customer type. We'll help you get reviews virtually anywhere and keep track of what people are saying across 40+ review sites, so you can outrank your competitors in search results and become the first choice when people compare you online. Start free for 14 days at cloutly.com