Best Customer Service Software for Small Business - Page 28

Setster offers a robust appointment scheduling solution tailored to any business or department, streamlining complex scheduling rules and workflows while ensuring a personalized user experience. Whether your company operates a wide network of branches or requires a virtual meeting setup, Setster's flexible cloud-driven or on-premise platform is designed to scale with your growth, adapting to your evolving needs seamlessly. With Setster, you can effortlessly manage appointments and resources, boost productivity, and minimize costly no-shows. The platform's comprehensive feature set is easily configurable by product leads or through APIs and developer toolsets, providing a powerful and versatile scheduling solution. Enhance your operations with Setster and take control of your scheduling needs.

With AnswerChat, customers visiting your site can quickly determine if a representative is available for a chat. To initiate a conversation, all they have to do is click the AnswerChat button located on your webpage, eliminating the need for any software installation or downloads. If no representatives are available, customers will seamlessly be redirected to an online email form to reach out to you. When a chat request comes in, a new window will pop up on your screen, accompanied by a ringing sound if your sound system is active, displaying the visitor's name and the specific page they are viewing. You have the option to accept the chat, transfer it to another operator, or direct the visitor to the email form. Additionally, for record-keeping, AnswerChat enables you to print the chat session or easily copy and paste the conversation text for use in various applications. This user-friendly interface enhances communication and ensures that no customer inquiry goes unanswered.

Artologik HelpDesk thrives on the importance we place on relationships. Your experiences motivate us, and we are dedicated to establishing the resources that enable you to deliver outstanding support. With over thirty years of expertise backing us, we help you streamline your communication channels. Implement omnichannel ticket registration to enhance the simplicity of your support system. Empower your team with dashboards and collaborative tools that facilitate smooth ticket management. Evaluate and enhance your processes by utilizing reporting tools to pinpoint areas needing improvement and monitor their progress. Retain resolved tickets to create your FAQ by incorporating completed cases, thus working more efficiently. Bolster your brand by offering technical support or usage guidance. Foster customer relationships while adeptly handling complaints, returns, and refunds, ensuring satisfaction. Equip your organization with a reliable tool for managing HR inquiries related to salaries and agreements, thus promoting a more organized workplace. Additionally, by prioritizing customer satisfaction, you can create a loyal client base that trusts your services.

Contractor's Office is an easy-to-use, advanced estimating software. It includes features like professional CRM (customer relationship management), invoicing, job tracking and accounting, as well as job scheduling, job tracking, job tracking, job tracking, accounting, and job tracker. This out-of-the-box solution comes with localized, accurate residential/commercial cost database, pre-defined and customizable templates, job costing and budget-to-actual control tools, and external interfaces with other software. Over 5,700 systems have been sold by PrioSoft to professionals in construction. Our customers choose PrioSoft software for its quality performance, accurate cost database, variety of invoice formats (including AIA), and ease-of-use.

MyTime is an all-in-one cloud software built for multi-unit enterprises and franchises. Our centralized platform integrates appointment scheduling, billing, marketing, inventory, custom reporting, and mobile apps. MyTime's user-friendly interface brings simplicity to running your business. Your staff can access an easy-to-use system and can elevate the customer experience. Built-in marketing features help keep your appointment book full, and other capabilities automate many aspects of operations. The MyTime platform is uniquely designed for multi-location businesses with rich reporting, corporate-level controls, and more. Other features include digital forms, inventory management, reputation management, and enterprise custom reporting. MyTime Scheduler is a powerful business management tool that includes online scheduling, client history (CRM), automated marketing, point-of-sale, and much more. MyTime is as customizable as you need it to be and fully-integrated. You can focus on customer experience, instead of technology.

UserVoice is the leading platform for product feedback from B2B Software as A Service (SaaS). UserVoice integrates with your existing systems to add quantitative metrics to the qualitative feedback that you receive. Get feedback directly from your end users. You can easily capture feedback from customer-facing employees right from the place they work. Our Slack and Microsoft Teams integrations make it easy for your entire company to see what customers are saying.

C2 ITSM (integrated business service management solution) is a business process automation tool that automates and supports your business processes. It exceeds customer expectations. You can easily manage all types of requests and changes, assets, inventories as well as tasks and projects from one platform.

Customers can shop either online or at a physical location, engage through live chat or phone calls, while field service technicians carry out on-site tasks and fill out a survey. Students attend classes, and both customers and employees provide feedback via surveys, whether digitally, on paper, or through mobile devices. After submission, the responses are immediately reflected in the ActionTracker™, which adjusts based on the input received, assigns a responsible manager, and alerts key stakeholders via email. The ActionTracker™ efficiently monitors all interactions with employees or customers, logs resolution activities including emails and attachments, adds notes to each action item, and arranges meetings through integration with Microsoft Outlook. You can establish status codes to oversee the progression of action items, ensuring that open tasks are regularly updated until they are marked as complete; however, once they are finalized, they can no longer be altered. Every activity is recorded with a date and time stamp by the user, providing a thorough audit trail, which enhances accountability and transparency in the process. This systematic approach ensures that every step is documented and easily traceable, ultimately improving operational efficiency.

Continu is a modern Learning Management System (LMS) designed to streamline training, onboarding, and skill development. It offers features like content authoring, workshops, learning paths, and assessments within a user-friendly platform. Its AI-powered tools and automated workflows enable teams to learn anytime, anywhere—ideal for hybrid work environments. Organizations can ensure learning resources are accessible to all employees, regardless of location. Continu also supports extended enterprise training, delivering consistent learning experiences to external stakeholders, including customers, partners, and vendors. This fosters collaboration and knowledge sharing across groups. Designed for usability, Continu integrates seamlessly with existing tools, enhancing engagement and adoption throughout organizations. This ease of use drives learner participation and ensures effective training programs. Organizations report higher engagement, quicker onboarding, and administrative time savings, contributing to better training outcomes and ROI. Continu remains a trusted LMS for fostering a culture of continuous learning.

Xurrent provides enterprise service management (ESM), a solution that allows seamless collaboration between internal and outside service providers. Xurrent, the only ESM that allows all internal departments like IT, HR, and Facilities to work seamlessly together, as well with managed service providers, to whom some services have been subcontracted, is the only ESM. Xurrent not only supports the ITIL processes but also offers fully integrated capabilities for knowledge management, project management and time tracking. Xurrent is a Self-Service app that enterprise employees can use whenever they need help. Xurrent supports SIAM in addition to its ITSM and ESM capabilities, which support the ITIL, KCS and KCS practices. This management approach becomes increasingly important as enterprises depend on more external providers.

Mobile users don't want to leave their app when they need help. We offer quick and easy in-app support that's designed for mobile apps and is always on. Modern app users prefer messaging to phone support and email. We created an in-app chat interface that is easy to use and always available. Our bots can automatically resolve common issues and provide support details to agents, so users don't have to do it again. App-first support for apps-first companies. We created the best mobile, app-first customer support solution in the world. Join us in eliminating bad customer service from the world.

Streamline your administrative tasks by managing them while on the move. Record sales, track attendance, process payments, and send reminders to clients whose renewals are approaching. Whether you conduct group sessions or provide individual consultations, whether you're part of a team or working independently, Bobclass is designed to support your business operations. With Bobclass, you can easily schedule classes, including recurring ones, and add clients either in advance or spontaneously for drop-ins. When a client is included in a class, they will automatically receive a confirmation via email or text message. The dynamics of an appointment-based business differ from those of a class-based one, focusing on managing time effectively and maximizing it. Bobclass allows you to quickly review your availability, choose a time slot, select a client, and finalize the appointment with an automated confirmation sent directly to them. Additionally, you can showcase your availability on a webpage, enabling clients to book their own appointments effortlessly. This feature not only enhances client satisfaction with online booking options but also simplifies your overall scheduling process. Making use of Bobclass can lead to greater efficiency and improved client relationships.

Easy-to-use salon software allows you to keep track of all your appointments, sales, and client base from wherever you are. Save time and money. Our intuitive software was specifically designed for salons. Our software makes running your business easy and smooth. This allows you to focus on what you do best. You can save valuable time by letting customers book online. Our salon software provides a complete toolkit to help you grow your business. You can manage your sales, client administration, and schedule from anywhere. Your time is valuable. It is your time. Make the most of it by making your schedule easy to access, reducing calendar gaps, and making online bookings as simple as possible. Your clients can book online any time they want, on your website, Facebook, or Google. This will increase your bookings. Automated text and email reminders will save you money and help you avoid no-shows.

Introducing the ultimate Professional Booking Software for Tours, Activities, and Attractions. As the premier suite for booking, marketing, and administrative needs in Europe, we understand that while bookings are essential for your business, managing them can often be a source of stress. Our aim is to streamline this process, allowing you to concentrate on what really matters. The challenges of running a business are significant enough without the burden of tedious, complex, and repetitive manual tasks. That’s where bookingkit comes in: an intelligent, comprehensive software solution designed specifically for the promotion, management, and operation of Tours, Activities, and Attractions. Transform your website into a robust booking platform, enabling 24/7 availability and facilitating sales within moments. Effortlessly distribute your offerings across major local and global channels with just a click. Eliminate the hassle of manual bookings, invoices, and cancellations so you can focus on your passion: providing exceptional experiences. With award-winning native support and personalized account management, bookingkit ensures you maximize the benefits of our software, empowering you to thrive in your business endeavors. Additionally, our commitment to continuous improvement means you’ll always have access to the latest features and updates.

fcase is an integrated Fraud Orchestrator. This comprehensive approach to fraud management systems goes beyond simple, standalone detection into an enterprise-focused process. This holistic view of fraud data allows for standardising fraud case interactions, fraud operational processes and governance models. It also provides for performance and quality indicators to be normalised. Our next-generation technologies combine different data platforms and collect information from multiple fraud detection sources to manage fraudulent activities at an enterprise level with adaptive analytics. fcase covers all financial crime, risk compliance, and customer care systems. It centralises alerts and events to one enterprise-wide platform for all your fraud investigation reporting and compliance reporting needs. fcase consolidates multichannel fraud data, simplifies management, centralises data analytics, and significantly increases efficiency. To learn more or would like to see how we benefit fraud operations, please reach out at fraud.com.

Unless offers a specialized conversational AI platform developed specifically for regulated markets, including finance, insurance, and healthcare sectors. The platform allows organizations to integrate compliant AI assistants directly into their existing digital infrastructure, improving customer service while ensuring adherence to strict regulatory standards. Unless-powered assistants can handle a wide range of inquiries through chat and search interfaces, delivering consistent and compliant responses. The platform clearly communicates to users that they are interacting with AI, providing easy options to connect with human support when necessary. This transparency builds trust and supports regulatory compliance. Unless’s technology helps businesses reduce support costs and improve response times without compromising security or compliance. The platform’s flexible architecture enables quick deployment across diverse environments. Overall, Unless empowers regulated organizations to innovate with AI while safeguarding customer experience and data integrity.

Connect with your clients anytime and anywhere using a comprehensive online booking platform. This system enables your customers to schedule appointments and make payments around the clock, allowing you to focus on your work without interruptions. With OnlineAfspraken.nl's appointment and scheduling software, bookings can be completed in mere seconds. Customers can access this service through various channels, including your website, mobile app, or Facebook page. OnlineAfspraken.nl provides a complete software solution for seamlessly integrating an online appointment scheduling system. Maintaining control over your schedule is easy, as you gain constant visibility into your bookings. Customers can conveniently pay during the booking process, utilizing the complimentary tool 'Online customer payments,' which ensures they automatically receive an invoice post-payment. Additionally, OnlineAfspraken.nl includes a customer management feature that simplifies the collection of customer information, enhancing your ability to foster better relationships with your clientele. With these tools at your disposal, you can significantly streamline your operations and uplift your customer service experience.

Chatbots can be created and managed to automate customer service, marketing, and CX across digital channels such as SMS, Messenger and WhatsApp, Web Widget and Telegram. Twilio integration also allows you to create call deflection IVR chatbots. With our Channel-Specific Design you can create a single bot that will work on all channels. This will allow your company to be accessible 24/7 from anywhere in the world using over 100+ languages. This is ideal for small businesses and global enterprises. You can find them in many industries, including Retail & Ecommerce, HR & Recruitment and Agencies, Hotels & Hospitalities as well as Restaurants, Financial Services, Travel & Airlines and Logistics, Software & Technology, Property Management, among others. Get started quickly for free by looking through our extensive documentation, YouTube tutorials and blogs. You can also contact us at sales@flow.ai with any questions.

New clients have the opportunity to register for Feedback and eDesk completely at no cost until the end of September, with absolutely no hidden charges, commitments, or risks involved, and no credit card needed. Elevate your business's reputation by gathering more reviews from satisfied customers, as xSellco Feedback allows you to direct customer reviews wherever you desire. An impressive 95% of consumers consult reviews about your business and products prior to making a purchase decision. Set up straightforward targeting rules to focus only on your pleased customers when sending out review requests through email, utilizing criteria such as timely delivery, past positive feedback, and items bought. Take advantage of effective email templates that can be customized with your logos and product images, or design your own emails that reflect your unique brand identity. Enhance the personalization of your emails using dynamic placeholders for customer names, product details, and more, ensuring a tailored communication experience. Additionally, xSellco Feedback integrates effortlessly with all your sales platforms, enabling you to enhance your Amazon Feedback and overall online reputation from a single dashboard, thus facilitating the acquisition of more reviews. By streamlining this process, you can not only increase customer engagement but also foster long-term loyalty through effective communication.

Customer support software consolidates all your communication methods into a single, robust inbox. Enhance teamwork, automate interactions, and provide exceptional customer service all from one location. Resolve all your issues using just one streamlined inbox. Outstanding customer experiences begin with seamless communication. Elevate your productivity by merging all channels, fostering team collaboration, and establishing efficient workflows—all contained within one well-organized inbox. Gone are the days of toggling between screens and logging into various inboxes. Trengo seamlessly combines your preferred communication platforms into one centralized inbox. Whether it's email, WhatsApp, voice calls, or our proprietary live chat feature, all your communication streams are unified in one place. In Trengo, you can effortlessly direct conversations to the appropriate team member or user. By @tagging a colleague, you can add internal notes and collaborate effectively to address challenges. With a simple click, you can transition to your team chat for individual or group discussions, ensuring that our powerful live chat solution is always ready to deliver. This integration not only simplifies communication but also enhances overall team efficiency.

Projektron BCS, a web-based project management program, allows you to plan, organize, execute, evaluate, and invoice projects. The end-to-end solution includes additional tools that complement the classic project tasks. BCS allows you to view the status of your project at any moment. Based on the recording of effort, you can monitor project progress and get a reliable forecast for key indicators. Projektron BCS can be purchased in seven languages and is used by over 850 customers in 16 countries.

You can now observe real user interactions on your website, enabling you to swiftly detect problems with pages that may be hindering your revenue. After pinpointing these issues, you can utilize Bouncezap’s conversion tools to address them effectively. With Bouncezap’s forms and opt-in features, you can grow your email lists, showcase special promotions, and much more. The design of our user-friendly interface makes it simple to navigate the process, meaning you don’t have to be a marketing professional or possess technical skills to succeed. This accessibility empowers everyone to enhance their site’s performance with ease.

Running your business has become more effortless than ever before! Pencil In is an innovative appointment system that connects you with your clients seamlessly. It is tailored to empower you to take charge of your operations while also saving precious time. You will find numerous features designed to simplify your professional routine. At the core of your enterprise lies your service schedule, and the Pencil In Scheduler facilitates an easy process for clients to discover and sign up for your offerings. By simply updating your Pencil In Schedule, you can allow your clients to take the lead in managing their bookings. They can navigate through the schedule with personalized filters, reserve a class or appointment, modify their profile, and choose their payment options. With everything organized in one comprehensive view, you can oversee all your appointments and classes efficiently. Additionally, you can monitor your daily sessions alongside your team’s activities through the Pencil In Scheduler, ensuring that you stay on top of everything with ease. This system truly transforms the way you interact with your clients and manage your time.

With a user-friendly and streamlined interface, designing your chatbot is as simple and effective as creating a mental map. You can easily move, drag, drop, and zoom in and out while crafting your chatbot's structure. Even creating the most intricate chatbots has become a breeze. You have the freedom to design every conceivable chat interaction by selecting from a wide array of actions and features, which include inputs, cards, carousels, images, and more. Xenioo empowers you to establish variables, tags, and conditional switches to shape your chatbot's journey. Its robust preview functionality allows you to evaluate your chatbot's performance and make real-time adjustments prior to going live. The Execution Diagram provides insight into the inner workings of any chatbot, facilitating the identification and resolution of issues. Additionally, Xenioo adopts a draft-and-publish model for every chatbot, ensuring a smooth development process. This platform not only enhances efficiency but also fosters creativity in chatbot design.

Review Ninja seamlessly connects with social media platforms, streamlining communication between businesses and their customers while enhancing overall effectiveness. With this tool, you can take charge of customer interactions, utilizing features designed to boost brand trust and visibility on key review websites. The intuitive dashboard offers real-time insights into your listings, customer interactions, and performance rankings. We empower you to amplify positive customer feedback across the web by automatically guiding satisfied clients to the most impactful review sites. With the straightforward dashboards provided by Review Ninja, you can easily monitor updates and trends concerning your business. This centralized platform allows you to view all client interactions in one place, enabling timely responses without the burden of excessive time investment. Additionally, your dashboard offers a brief yet informative snapshot of customer sentiments, giving you a clear understanding of your business's reputation. By using Review Ninja, companies can enhance their engagement strategies and foster stronger connections with their audience.