Best CRM Software in the Middle East - Page 51

Examine the insights from your reviews that influence sales and actively interact with customers where they are most engaged online. Uncover the significant value within your customer feedback data to pinpoint the key factors that drive revenue in your establishments. Gain actionable insights to outperform both national and local rivals in your market. By analyzing the success of leading businesses across the country, you can adopt best practices that contribute to their achievements. It has been found that prolonged wait times for food post-ordering are the most detrimental to revenue when compared to top competitors. Assess your food delivery system to ensure that both kitchen staff and servers possess the necessary training. Illuminate the aspects of customer feedback that directly affect your sales performance. Provide all management levels with visibility into their progress across regional, district, and location metrics. Keep track of business performance by identifying operational and staffing challenges, and engage with reviews for all your locations from a single platform. In addition, coordinate customer feedback from your website with social media reviews to enhance overall customer satisfaction and drive improvements. This comprehensive approach will not only streamline your operations but also foster a greater connection with your clientele.

Enhancing customer experience and managing your brand's reputation has reached unprecedented simplicity. With your brand's presence sprawling across the internet, Feedgage consolidates and evaluates all customer feedback and reviews in one centralized location, enabling you to transform your brand into a customer favorite. By leveraging Feedgage, you can extract essential insights from online reviews, ultimately strengthening your brand's identity. The platform allows you to thoroughly investigate areas needing improvement in your services and facilitates timely corrective actions. Feedgage aggregates, displays, and interprets customer feedback in one spot, empowering you to elevate your customer experience significantly. All reviews and feedback are systematically gathered and assessed in a single interface, allowing you to observe customer insights, spot trends, and identify recurring complaints or commendations through advanced AI analysis. Furthermore, by selecting your competitors, you can uncover your unique strengths and effectively prioritize your strategies. You will also receive alerts on all your communication platforms about critical issues, ensuring you stay informed and proactive in addressing customer needs. This comprehensive approach allows you to maintain a competitive edge while fostering stronger relationships with your clientele.

Elevate your customer experience through advanced conversational intelligence that sets a new standard. Our context-aware solutions empower businesses to deliver exceptional service on a single, robust platform. By facilitating smooth, multi-channel interactions, we enable hassle-free communication with your customers. This context-driven approach fosters meaningful relationships with clients, making it easier than ever to engage with them. Engage serves as a comprehensive platform that supports industries aiming to enhance and streamline customer interactions, significantly elevating service quality. Employees can efficiently manage tasks from anywhere at any time, utilizing any mobile device available to them. To tailor our services to your specific requirements, we offer a detailed assessment questionnaire that highlights your unique needs. Furthermore, you can configure staff, departments, divisions, and locations, alongside creating customizable appointment time slots that align with your business demands, ensuring optimal service delivery at every level. With this flexibility, businesses can design service time slots that cater to their operational requirements, enhancing overall efficiency and customer satisfaction.

Datalyse is not just another sales platform; it serves as an engagement CRM designed to seamlessly handle high sales volumes with ease. This innovative tool will enhance your sales capabilities, allowing you to make and receive calls, emails, WhatsApp messages, and SMS all in one place. Distinctively, it is the only CRM globally that enables call reception while unifying all forms of communication and personalizing the entire sales process from beginning to end. With integrated AI and process automation, our CRM streamlines essential tasks, freeing your team from tedious work like automating workflows and efficiently managing high sales volumes, so they can concentrate on what truly matters. You can personalize various elements, from properties and client statuses to companies, opportunities, and tasks, creating diverse sales automation tailored to your needs through a self-service approach. Don't settle for anything less; unlock your team's potential by integrating Datalyse into your business today. Additionally, you can design email sequences to connect with a larger audience, thereby maximizing your outreach efforts.

Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time. The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels. Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call. Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review. The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps. With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences.

SP CRM is an intuitive yet comprehensive customer relationship management tool designed for Office 365, offering an all-encompassing view of sales activities and pipeline management. This solution facilitates the entire journey from marketing campaigns to lead acquisition, opportunity monitoring, and managing customer accounts. Since it is embedded within Office 365, it seamlessly integrates with Microsoft Teams and SharePoint, allowing your sales team to engage with the platform without the hassle of logging into a separate application. Being part of the Office 365 Digital Workplace enables sales representatives not only to monitor potential deals but also to access essential documents, information, and insights necessary to finalize transactions. Furthermore, the collaborative features of the portal empower various sales roles, including sales engineers, development teams, and management, to work cohesively. Additionally, when combined with SP Projects and SP Customer Service, it creates a holistic solution for managing customer relationships effectively. This integration enhances the overall efficiency of the sales process and fosters a more productive working environment.

Moxo’s service orchestration platform revolutionizes complex B2B interactions by delivering seamless and efficient experiences. Inefficiencies and risks often arise when business processes are scattered across departments, clients, vendors, and partners. Moxo eliminates these challenges by unifying workflows—transforming fragmented operations into streamlined, cost-effective solutions that boost client satisfaction. Moxo platform accelerates essential tasks such as client onboarding, document management, and exception resolution. The outcome: quicker process completion, minimized compliance risks, and exceptional client experiences. Trusted by industry leaders in financial services, consulting, legal, healthcare, and real estate—including Citibank and BNP Paribas—Moxo powers the orchestration of mission-critical business relationships.

QaizenX serves as a premier experience management platform tailored for businesses that prioritize their workforce and clientele. Our core mission is to enhance both customer and employee experiences, as we firmly believe that satisfied employees contribute to satisfied customers. Prioritizing employee experience is essential for any business aiming for success. Through our platform, organizations can gather valuable feedback from both customers and employees, analyze it effectively, and implement necessary changes to elevate overall experiences. By leveraging our top-notch Experience Management Platform, you can cultivate exceptional experiences for everyone involved. It’s crucial to listen to the perspectives of those who matter most, including customers, employees, dealers, and participants. Make informed decisions based on valuable insights—develop, manage, and monitor your action plans closely. In addition, ensure a seamless feedback loop in real-time to foster flexibility and responsiveness within your organization, adapting swiftly to changing needs and enhancing overall effectiveness.

Marketing tunnel vision and solutions that don't work are gone. Say hello to a flexible, turnkey platform that makes it easy to make seamless, omnichannel experiences for every customer, from the first to the last touchpoint. Ai-Intelekt implements hyper-personalization, prescriptive analytics, customer journey analytics, & closed-loop integration. Hyper-personalization allows you to create deeply personalized customer journeys of your brand through coordinated, informed actions & campaigns. You can track the journey of each lead and customer to ensure you know their preferred messaging, purchase history, and background. Predictive analytics Use true artificial intelligence (AI) to take control of your customer's lifetime worth. Forecasts are based on behavioral data and historical sales.

iCRM allows retailers and businesses to be more customer-centric by allowing them to understand their customers' needs and wants. Retail is a fast-paced business where trends can be created, profits can increase and consumers are always looking for the next big thing. Understanding retail analytics is very important. Get a better understanding of your customers' experience with your brand. Retail businesses can use our iCRM algorithms to target segmented marketing campaigns based upon specific customer characteristics such as gender, region, preferences, purchasing habits, and so on. These results will increase customer loyalty and retention. The customer data platform is managed by marketers and stores, connects, combines customer data from websites, purchases, engagements, attributes and market data. Intelligently identify the channels that are most likely to increase engagement, which will increase your ROI.

Mekari Qontak, the best cloud-based omnichannel CRM app in Indonesia, automates your business sales and customer services. You can access all details about customers, conversations and offer statuses as well as points of contact for the company. GPS live tracking allows you to track and monitor the achievements of your field teams for better job monitoring. To manage and protect customer data, you can categorize database access by team role. Mekari Qontak has many end-to-end features that you can access in real-time to help your business grow. All-in-one chat and telephone management solution to automate your business. You can track the location of your sales team and monitor KPIs, activities and other metrics in real-time. To increase efficiency, end-to-end customer services management. WhatsApp blast system, green tick chatbot, multi-admin/device and chatbot for 1 number. You can design your bot messages without programming and customize them as you need.

SupportLogic is an AI-powered platform designed to improve enterprise support and customer success operations. Its Cognitive AI Cloud processes unstructured data across support channels—like email, chat, and voice—to surface real-time insights around sentiment, urgency, churn risk, and product feedback. These insights drive a suite of AI agents that help with smart case routing, summarization, escalation prevention, coaching, and account health monitoring. The platform integrates directly with CRMs like Salesforce and Zendesk and tools like Slack and Snowflake—amplifying existing systems without disruption. With enterprise-grade security and compliance, SupportLogic helps global teams cut escalations, streamline operations, and improve customer experience.

Effortlessly consolidate fundamental customer information along with their negotiation and response history. The data fields can be tailored to fit the unique requirements of different industries. This strategy proves to be effective in maintaining engagement with current customers. Additionally, various marketing initiatives can be automated, including pop-up surveys on the website and targeted campaign promotions. With industry-specific templates, sending out customer satisfaction survey emails becomes a breeze. Furthermore, automated step mail can be dispatched based on specific actions taken by customers as defined in scenario settings. RFM analysis is conducted on customers' purchasing history and behavior, allowing for automatic categorization into six distinct tiers. This enables businesses to implement targeted strategies for each category effectively. Ultimately, such measures can significantly enhance customer retention and satisfaction rates.

Sphinx iQ 3 serves as a user-friendly and effective multi-channel survey tool designed to assist you throughout all phases of your projects, from crafting questionnaires to analyzing and communicating results. By integrating both quantitative and qualitative data visualization techniques, Sphinx iQ 3 enables your data to convey a comprehensive and detailed view of your findings. This innovative solution empowers you to maximize the insights gained from your studies and informs your decision-making process. You can personalize your invitation messages and create customized forms, adjusting elements such as design, question quantity per page, question types, and thank-you messages. Enhance your surveys by strategically scripting your forms with conditional questions and referrals, ensuring that you pose the right questions to the appropriate respondents. Additionally, Sphinx iQ 3 allows for the distribution of dynamic and interactive questionnaires that are optimized for various devices, including computers, tablets, and smartphones, thereby enhancing the user experience through responsive design. Ultimately, this versatility ensures that you can engage your audience effectively, leading to more insightful data collection and analysis.

Gauge, comprehend, and respond to customer insights effectively. Leverage customer experience software to streamline your surveys related to experience and loyalty. Scrutinize customer opinions and implement changes within your existing IT frameworks. Incorporate customer feedback seamlessly into your daily operations. By automating your surveys, you can gain a comprehensive view of customer experiences and take meaningful actions that add value. We simplify the process of measuring, interpreting, and responding to customer insights. Nps.today transforms lengthy questionnaires into concise, targeted questions delivered at optimal times for respondents. Utilize automated prompts throughout the customer journey with surveys that are informed by data. Integrate your customer satisfaction and loyalty surveys into all communication channels and external outreach. Benefit from insightful dashboards to pinpoint areas for enhancement and elevate customer experiences. Employ categorization or artificial intelligence to uncover avenues for improvement, while also merging additional data sources for deeper insights into customer behavior. This holistic approach ensures you remain attuned to the evolving needs of your clientele.

Umanest streamlines property management and fosters accelerated organic growth. By transforming satisfied landlords and tenants into enthusiastic advocates for your brand, you can concentrate on expanding your business. You understand the immense effort required to manage a single tenancy and dedicate long hours to provide excellent residential property management services. However, frustration arises when operations falter unexpectedly and you remain unaware of potential problems. It often feels like a guessing game regarding your clients’ satisfaction levels, whether they are pleased or displeased. With our customer satisfaction management system, you gain the assurance that client concerns are identified swiftly and in real-time, allowing your team the opportunity to engage directly with solutions, initiate conversations, and alleviate any worries. Consequently, your property management operations can flow more seamlessly, ensuring that hidden issues are brought to light and addressed promptly, which ultimately enhances the overall experience for both landlords and tenants. This proactive approach not only improves service quality but also strengthens relationships with your clients.

Utilize essential metrics and data derived from various domains, such as sales, marketing, accounting, human resources, and project management, to make critical decisions; combine this with stakeholder feedback to comprehend the "what" and "why" behind your business data using AI. By leveraging these insights, your business can implement enhancements effectively. The automated processes for gathering, storing, visualizing, and consolidating vital metrics, data, and feedback through artificial intelligence streamline operations. AI also provides customized action recommendations tailored to your company's needs, enabling data-driven choices that align with your business objectives. With Industrytics, you can continuously gather and integrate data from multiple software applications, such as ERP, CRM, and accounting systems, as well as Excel spreadsheets, while benefiting from automated feedback surveys to further refine your strategies. This holistic approach not only empowers your decision-making processes but also fosters a culture of continuous improvement across your organization.

Enhance customer engagement through tailored workflows that respond to user behavior! Experience a cookie-free method for monitoring customer interactions that prioritizes privacy and offers remarkable adaptability. Enjoy peace of mind with full GDPR compliance. While tools like Google Analytics provide insights into the quantity of users engaging with a feature, customer analytics reveals which individuals are truly finding success. Our comprehensive dashboard allows you to implement effective retention strategies seamlessly. Your product may serve a diverse range of needs, but customers often sign up for a specific purpose, making it essential for you to facilitate their success. We have developed over 50 customer retention strategies designed to gather valuable feedback at optimal moments. Transform your customers into enthusiastic advocates. Although it's beneficial to run campaigns soliciting feedback, the timing of these requests is crucial. We provide a variety of email templates to help you ask for feedback effectively, ensuring you connect with customers at the most impactful times. From sending surveys following free trials to scheduling meetings with inactive users, our solutions maximize your customers' potential. Moreover, by focusing on the right strategies, you can foster deeper relationships and drive long-term loyalty.

Nural is a collection of dynamic solutions that assist businesses in addressing multiple challenges and ensuring their success. Our tools and platforms catalyze and revolutionize the growth of B2B enterprises by facilitating business intelligence, optimizing business processes, and providing in-depth analytics.

A flexible project management system that adapts to your team. Create powerful no-code apps without sacrificing the spreadsheet features you already know. Sales Build your own CRM Manage compensation plans Track products and inventory Marketing Manage content calendars Plan launches and events Create budgets for it all Product Plan roadmaps and releases Track bugs and issues Organize research and feedback Finance Create project budgets Build connected models Share financial statements HR Build your own ATS Manage onboarding and reviews Create hiring plans IT Track and manage assets Create a ticketing system Manage facilities

Enhance your agent workflow and elevate both agent and customer experiences by offering a streamlined customer 360° view. Accelerate issue resolution and minimize hold times with our AI-driven agent assistance. Reduce redundancy through contact center automation and intelligent actions. Facilitate troubleshooting and screen sharing with our Smart consult collaboration feature. Gain insights into customer emotions in real-time using Customer sentiment analysis. Optimize response times and eliminate the need for multiple screens with a single, cohesive tool. Keep track of service levels and evaluate performance through easily accessible KPI, training, and feedback metrics. Foster pattern recognition, training advancements, productivity enhancements, and informed decision-making by integrating various data sources seamlessly. Additionally, utilize built-in quality assurance dashboards aimed at enhancing the effectiveness of agents, teams, and overall organizational performance. This comprehensive approach ensures that both agents and customers benefit from a more efficient and effective service experience.

Profiler Cloud is an all-encompassing suite of applications aimed at transforming every operational facet of your organization into a digital format. By utilizing Profiler Cloud, you can seamlessly manage personnel issues with Docker, which enables you to monitor attendance, distribute payslips, and handle employee holidays and leave effortlessly. Additionally, Graphit allows you to incorporate a graphometric signature process into your ERP, facilitating file signing on the go, which enhances your efficiency. Docker helps to streamline the interaction between human resources and staff, ensuring a smoother workflow. With the implementation of Graphit, integrating graphometric signatures into your business becomes a straightforward task. Tailored for both novice and advanced users, the system is intuitive enough for anyone to navigate on various devices. Profiler Cloud accelerates your operations by integrating with most management software solutions without the need for costly customizations. As a result, you will gain complete autonomy from traditional enterprise software, empowering your organization to thrive in a digital landscape. Moreover, this adaptability allows for ongoing improvements and innovations as your business evolves.

Access top-tier B2B commercial data tailored to your preferences, ensuring flexibility and accessibility to supercharge your business growth. With leading match rates, impressive accuracy, and exceptional fill statistics, our data reliability outshines competitors by a factor of ten. Unearth potential customers across various channels and enrich your CRM, MAP, cloud data warehouse, or other record systems with the most precise and actionable insights available. Explore our extensive global database, which includes information on businesses ranging from local shops to multinational corporations, featuring detailed firmographics, hierarchies, and technographics developed using our innovative technology. Don’t settle for mere company data; gain a comprehensive view of your customers with unparalleled contact information, real-time intent data, and valuable insights, all accessible from a single platform. Seamlessly integrate our extensive B2B data into any existing system or workflow, and customize the format to suit your needs through cloud data shares, APIs, flat files, or orchestration applications. By choosing us, you empower your organization to leverage superior data intelligence and drive strategic decision-making effectively.

Our InspireCXM platform offers customizable travel and leisure technology designed to meet your specific requirements, whether you need a comprehensive solution or assistance in a particular aspect of customer experience management; we are dedicated to supporting your business's expansion. With over 25 years of experience, our organization employs a team of 140 professionals who specialize in various technical fields, from our digital agency harnessing cutting-edge web technologies to machine learning solutions developed in Java and large-scale enterprise applications utilizing .Net. Our clientele spans from small, independent travel agents to billion-pound corporations, yet we maintain a consistent approach in all our dealings. By keeping the end customer at the forefront of our strategy, we demonstrate our passion for travel and leisure and take pride in delivering high-quality software that enables your business to thrive. Ultimately, our goal is to ensure that every client, regardless of size, receives exceptional service tailored to their unique needs.

When individuals receive your digital business card in their inbox, it streamlines the process of communication and helps maintain ongoing dialogue. This convenient feature allows recipients to effortlessly save your information into their contacts, ensuring they can easily reach out and you won’t miss any potential opportunities. By distributing your business card, you also gain access to the other person's email address, enabling you to follow up after your meeting without needing their physical card. This puts you in charge of the follow-up process. Unlike traditional cards, smart business cards are easily accessible, durable, and do not deplete over time. They are environmentally friendly as they require no paper or ink. Recipients do not need to have a specific app to receive your card; you can simply enter their email address and send it directly. Businesses can utilize smart business cards in alignment with their corporate branding, which eliminates the need for individual card setups for each employee. With Clinck, the process is seamless; employees can enter their information in the app and request a corporate card linked to their email addresses, ensuring they are equipped for all future networking opportunities. This innovative approach not only enhances efficiency but also modernizes the way professionals connect and exchange information.