Best CRM Software in Canada - Page 67

ContactOffice is an online collaboration suite that includes Email, Calendar, Documents, Online Editing, Address Book, Chat, and Cloud Storage. ContactOffice is accessible from any device, whether it's a PC, tablet or mobile phone that has a browser. Through Groups, the user can share information with other users. Administrators of these groups can set access rights for members. Users can also share their private spaces. For example, a user can share his/her Mailbox with colleagues, without sharing login credentials. ContactOffice supports all the standard protocols like Imap, Pop and CalDAV. It also supports WebDAV, CardDAV and WebDAV. ContactOffice offers dataportability by allowing users to export modules to standard formats. ContactOffice can create a white label version of its application that is fully customizable for educational institutions or enterprises.

FuzeDigital, located in Seattle, Washington, offers a versatile cloud-based software solution that enables staff, customers, members, partners, and other key stakeholders to receive consistent, insightful, accurate, and timely answers while also facilitating feedback across multiple channels on any device. Our innovative knowledge sharing and support platform features various modules, including Self Service, Assisted Support, Feedback Management, Online Community, Gamification, e-Commerce Integration, and more, allowing for tailored support for all stakeholders through a single, cohesive, and highly customizable solution. Users can choose to pay only for the features they need and can host the software on our servers, platforms like Amazon's AWS, or their own infrastructure. Elevate your support capabilities, as providing consistent, precise, and prompt assistance around the clock on all channels and devices has become essential for maintaining competitiveness in today’s market. Recent research indicates that over 75% of users expect this level of service, with many accessing it via their smartphones, underscoring the importance of meeting these demands. By leveraging our platform, businesses can ensure they not only meet but exceed customer expectations.

ProResponse stands out as the most comprehensive and least management-heavy CRM and sales follow-up solution tailored specifically for dealerships in the Automotive, RV, Marine, and Powersports sectors. It securely stores all your sold customers and prospects on its servers, ensuring your data is protected. Effectively reach your target audience by utilizing advanced filtering options based on make, model, year, area code, zip code, and other criteria within your secure customer database. With ProResponse, you have the flexibility to launch email campaigns either directly through our website or simply provide us with your information, and we'll manage the campaign on your behalf at no additional charge. The Management Reports available through ProResponse offer essential insights that are crucial for management, acting as a valuable tool to assess staff performance, streamline workflows, and understand customer purchasing behaviors. Additionally, users benefit from free ILM, auto responders, text alerts, and the convenience of managing everything from their PDA, making ProResponse an all-in-one solution for dealership needs. This seamless integration of features ensures you can maintain effective communication and operational efficiency every step of the way.

Addressing Service Management CRM can be quite challenging when it comes to customer service. We focused on this issue, and the results were quite positive. Our expertise in service management, scheduling, and sales has gained us a solid reputation. We aim to streamline all aspects of record-keeping, communication, scheduling, and sharing information, particularly in mobile environments. Transitioning from outdated methods like paper, spreadsheets, and cumbersome software is essential. The system also proactively alerts staff about necessary actions and emphasizes priority tasks. This approach significantly simplifies the process for all staff members, enabling them to enhance service quality and provide proactive support effectively. Ultimately, our goal is to foster an environment where every employee can easily contribute to improving customer interactions.

Your service department must be responsive to customers' needs and provide transparency. CRM for SYSPRO was designed for distributors and manufacturers. It gives your teams the tools to provide better service and assistance at every stage of your customers' journey, from initial purchase to becoming advocates. CRM for SYSPRO was designed for distributors and manufacturers who rely on loyalty, operational efficiency, quality, and customer service. Our integrated solution pulls data from every customer interaction, SYSPRO and other connected systems to help you build a customer-centric company. Our unique solution includes all the features that you would expect from a CRM system, plus some tools specifically designed to support recalls of lotted or serialized products, manage warranty contracts, and facilitate remote and in-house maintenance.

Every industry, organization, individual, and system operates with specific objectives they aim to achieve or sustain. Whitestein's outcome-oriented process solutions are crafted to align with real-world goals, incorporating intelligence, efficiency, and transparency. In the realms of banking and asset management, firms face critical business objectives that need to be met at both the micro and macro levels. The LSPS Financial Services Case Management Framework offers tailored solutions that focus specifically on reaching these desired outcomes. Whether addressing the entire client lifecycle or targeting a particular aspect, LSPS' innovative software is model-driven, ensuring that every process is directed towards achieving the defined business goals while remaining adaptable to unforeseen challenges. This adaptability is crucial in an ever-evolving business landscape, making LSPS a valuable partner for organizations striving for success.

The Survey System stands out as the most comprehensive software solution for conducting surveys across various platforms, including web, telephone, mobile, CAPI, and paper formats. This remarkable software is particularly well-suited for mixed-mode surveys, seamlessly integrating two or more methodologies for enhanced data collection. With its voice capture feature, The Survey System allows for the recording of responses in the actual voices of respondents, adding a personal touch to the data gathering process. Its advanced logic capabilities ensure that respondents follow a tailored path through the questions, making adjustments to improve data quality and verify response accuracy. Additionally, if you have pre-existing data like demographic information or past purchases, The Survey System can easily merge this information into individual questionnaires. Users can generate results in various formats, including tables, charts, or text, and even produce real-time reports for online survey responses. Furthermore, sophisticated cross-tabulation features present results segmented by any relevant data points, providing deeper insights into the survey findings. This versatility makes The Survey System an invaluable tool for researchers seeking to optimize their survey processes.

eGain Solve™ stands out as the premier omnichannel customer engagement software suite in the industry. Recognized as the top choice by analysts and relied upon by numerous leading global brands, eGain Solve enables businesses to craft and implement intelligent, interconnected customer journeys across various channels including social media, mobile, web, and contact centers. This solution empowers organizations to enhance their selling strategies, improve service quality, and gain deeper insights into customer interactions. Uniquely, eGain Solve™ integrates customer engagement and knowledge management into one cohesive suite, featuring modular applications that are built on the distinctive eGain CEH™ Platform. This platform is designed to provide a comprehensive 360-degree view of customer interactions, intelligent process guidance, and actionable insights to elevate each customer experience. Furthermore, the platform’s web-services-based architecture facilitates swift innovation and the expansion of customer engagement functionalities, ensuring that businesses can keep pace with the evolving demands of their clientele. Ultimately, eGain Solve™ represents a transformative approach to customer engagement that is both effective and forward-thinking.

Cloud-based contact center solutions tailored for your organization. Enhance your internal and external communication processes with Vonage's contact center offerings. Businesses utilizing Salesforce can benefit from our integrated contact center solution, previously known as NewVoiceMedia, which enhances both customer and agent interactions. We also offer a variety of cloud contact center solutions suitable for businesses of all sizes and requirements. Vonage seamlessly combines contact center functions with unified communications, consolidating your communication needs onto a single, adaptable cloud platform. Utilize the full spectrum of Salesforce features and insights to engage with customers on a personal level and facilitate quicker, more efficient calls, all made possible through our robust integration with Salesforce. Make intelligent and swift routing decisions based on any Salesforce object, guaranteeing that the most qualified agent connects with the appropriate customer. Equip your agents with the tools necessary for engaging and productive conversations, ensuring every interaction is a positive one. This comprehensive approach not only streamlines communication but also enhances overall customer satisfaction.

Experiture simplifies the process of crafting customer experiences by enabling the delivery of genuinely personalized omnichannel communications across various platforms such as email, web, mobile, and social media. By innovating a cohesive strategy, Experiture enhances the customer journey with focused, immediate, and trigger-driven messages via Email, SMS, Direct Mail, and Social, including Geo-location and push notifications, all from one integrated platform. Our extensive expertise in devising and implementing effective omnichannel marketing strategies has benefited numerous sectors, including Healthcare, Finance, Gaming, and Automotive, among others. This ensures that every interaction is tailored to meet the unique needs of each customer segment.

With ready-made templates and numerous integrations, we significantly reduce your time to market. Today's customers possess extraordinarily high expectations, and traditional approaches to crafting digital experiences fall short. This highlights the necessity for a platform that simplifies the creation of captivating and tailored digital interactions. By effortlessly incorporating your current technology ecosystem, Lumavate enables you to deliver compelling and data-informed digital experiences for customers, employees, and partners alike. Embrace the future of digital experience creation and meet the evolving needs of your audience effectively.

UserIQ was founded in 2014 to help businesses realize the full benefits of customer success. It provides teams with the product intelligence and customer insights needed to fight churn and grow their account. It also aligns the business around the users' needs. UserIQ empowers CS departments to focus on users' goals and allows them to be a part of all departments. Our platform makes customer success a business mindset and not a function.

Rethink your Employee Training Program. A step-by-step, personalized online training program will help you train your employees. You can lower your training costs and increase your employees' productivity. Employee training is more effective when it's simple and engaging. You can guide and support each employee in real-time by creating a customized training plan. Reduce Training Time and Costs - Transform your corporate training from face-to-face to online, engaging training. This will also reduce training costs. You can measure and analyze your training program online. Get feedback and status updates at every stage. With each training walkthrough, you can access aggregated analytics.

CampaignerCRM™ PRO delivers an innovative CRM solution combined with email marketing capabilities, designed with user-friendly features that empower you to enhance your sales performance and achieve tangible outcomes. You can access your leads, contacts, data, reports, and more in real-time from anywhere, ensuring your sales team is equipped with the tools they truly want to utilize. The platform is not only feature-rich and robust but also supports unlimited users, contacts, and an impressive allowance of up to 10,000 emails per user. This CRM is particularly well-suited for organizations that operate with a shorter and less intricate sales cycle, while also offering sophisticated functionalities for those with more complex needs. We understand that businesses vary significantly; some may be smaller with a limited number of contacts and a quick sales process, whereas others could be mid-sized or large organizations with extensive global sales operations necessitating a lengthy and detailed sales approach. Additionally, there are cases where a small sales team deals with a particularly complex product that demands a thorough sales strategy, highlighting the versatility of CampaignerCRM PRO to cater to diverse business requirements.

RSoft offers a top-tier CRM (Customer Relationship Management) software solution that has been assisting various small to medium enterprises in streamlining, automating, and enhancing their operations. With over 15 years of expertise in Sales and Marketing, RSoft enables businesses to operate with clarity and intelligence, effectively showcasing their brand while ensuring customer satisfaction. Our CRM stands out from the competition, boasting advanced features that cater to a wide range of industries including Real Estate, Education, Healthcare, Banking and Finance, Automotive, Manufacturing, and Travel agencies. Additionally, this innovative software is available at no cost, allowing you to effortlessly initiate your CRM strategies and campaigns. By choosing RSoft, you empower your business to thrive in a competitive landscape.

Introducing a highly intuitive and industry-focused customer relationship management system, Ryse enables companies to document every interaction with their clients, spanning from social media engagements to call center communications. This innovative tool not only analyzes customer buying habits but also forecasts potential sales opportunities while offering valuable insights into clients' preferences and needs. Gain a thorough understanding of your customers' purchasing behaviors and their interactions related to support, order fulfillment, or delivery statuses—ensuring you have a holistic view of each client. Ryse serves as a comprehensive solution suitable for sales teams, call centers, and retail settings, seamlessly integrating with various external systems. No matter where your customers are located, we ensure that you have everything you need at your fingertips. Every interaction is systematically organized into an easy-to-navigate timeline, allowing for complete visibility of all activities without the hassle of time-consuming data entry. Additionally, you can create customized fields and categorize your customers as required, tailoring the system to your specific business needs while enhancing overall efficiency. With Ryse, managing customer relationships has never been easier or more effective.

Consolidate all customer interaction points into a single, comprehensive platform using our robust API. Seamlessly connect both online and offline experiences, integrating customer service into the overall customer journey and beyond. Specify the types of data to gather based on brand and channel to ensure that only pertinent information related to customer interactions is collected. Each customer is provided with a personalized microsite, allowing them to access their history, vouchers, offers, benefits, and update their profiles effortlessly. Enable customers to securely access their data from anywhere at any time, ensuring convenience and trust. Monitor the number of new customers who have registered, categorized by country, brand, branch, and channel. Establish key performance indicators for your staff to associate customers with transactions and observe their progress in real-time. Analyze comprehensive demographics of your customer base by country, brand, and branch using the collected data, which will enhance your understanding of customer behavior and preferences. This approach not only streamlines operations but also fosters stronger relationships with your customers by making their data readily accessible and actionable.

Business partnerships rely on the mutual expectation of value among suppliers, buyers, and various stakeholders. As individual one-to-one interactions evolve into broader ecosystems, the collaborative efforts of multiple businesses become essential for innovation along the entire value chain. Organizations are perpetually striving to generate new value, and effective innovation hinges on collaboration with numerous other enterprises, ensuring that all parties are aligned in their contributions to value creation. However, a significant barrier exists, as current enterprise software tends to concentrate on the internal processes of single companies. These isolated and disconnected systems hinder the necessary alignment among multiple stakeholders needed for effective value generation. By engaging in a sustained digital environment, companies can foster ongoing alignment with other businesses within their ecosystem—encompassing customers, suppliers, and additional stakeholders—thus enhancing the management of anticipated value from these partnerships. This continuous digital collaboration not only streamlines communication but also facilitates a more dynamic approach to value creation across the ecosystem.

Transform every channel into a source of revenue to fuel business expansion. Effortlessly gather leads and sales inquiries from websites, emails, social media platforms, phone calls, and more. The key to a thriving business lies in effectively monitoring and managing the sales pipeline. A visual pipeline enables you to keep track of all deals at different stages seamlessly. Gain a comprehensive 360° view of your customers on a single interface for enhanced insight. Engage with your contacts through multiple communication channels while having access to their conversation history. Prioritize what matters most and automate the rest for efficiency. Establish rules and workflows to streamline follow-up processes, and automatically assign deals to team members. Integrate PipeCycle with other productivity applications to enhance functionality. Identify lead locations and discover potential clients nearby effortlessly, while also automatically tracking the locations of your team members and displaying them on a map for better coordination. By leveraging these tools, businesses can optimize their operations and significantly improve their sales outcomes.

Customer satisfaction extends beyond just the offerings; it encompasses the entire service experience before, during, and after a transaction. Today's consumers exhibit zero tolerance for poor service experiences. RevealCX enhances customer interactions by swiftly delivering a convenient experience, focusing on crucial customer metrics and uncovering actionable insights that elevate their overall experience. The process starts with a user-friendly, thoughtfully designed form that allows for organization-specific, unlimited layers of causal factors, making deployment and monitoring of agents straightforward and efficient. Utilizing a best-practices form structure, RevealCX not only aggregates relevant data but also establishes workflows aimed at results-driven coaching and provides comprehensive reporting for a precise assessment of performance. The review process is accelerated by leveraging advanced artificial intelligence and machine learning technologies. Discover how various organizations harnessed the capabilities of AI and achieved remarkable results as a consequence of their efforts. By prioritizing customer experience and utilizing innovative tools, businesses can significantly enhance their service delivery and foster long-lasting relationships with their clients.

When workflows are seamless, trust flourishes. Engage in real-time collaboration, share insights instantly, adhere to compliance requirements, and make informed, rapid decisions from any location with Financial Services Cloud and Slack. Enable senior bankers, analysts, compliance officers, and department heads to cultivate stronger client relationships. Oversee pipelines, collaborate effectively among deal teams, utilize both internal and external data, and guarantee that information reaches the appropriate individuals at the right moment. Transform your banking operations to prioritize customer needs and promote financial well-being. Equip employees to deliver smooth experiences across various channels. Adapt to the digital demands of the industry with multi-channel engagement, innovative product development, and streamlined processes. Issue quotes, handle service requests, and process claims all from a unified cloud platform, ensuring a comprehensive approach to client servicing. This integration not only enhances efficiency but also elevates the overall client experience.

Experience a smart and infinitely scalable cloud platform tailored to fulfill all your requirements. By utilizing cutting-edge voice response technology, you will enhance the quality of each interaction, enabling the creation of quick, efficient, and personalized self-service options across the preferred channels of your customers. Transform your customer service approach with artificial intelligence integrated into your contact center. Our innovative solutions facilitate dynamic, conversational exchanges, deeply rooted in context and customer intent, through intelligent automation, chatbots, and virtual assistants. Design a digital journey that caters specifically to your customers' needs, fostering lifelong loyalty. Stand out in your industry with a versatile solution that is not only rapid and efficient but also seamless, allowing customers to engage with you through their chosen communication channels. This holistic approach ensures that every engagement is meaningful and relevant, ultimately leading to greater satisfaction and retention.

VoiceSifter offers a discreet platform for employees to share their feedback and gather important insights instantaneously. Our goal is to foster a culture that values diversity within organizations. By equipping employees with an anonymous feedback mechanism, we ensure that every voice is heard, regardless of the circumstances. Traditionally, the challenge of addressing anonymous feedback has hindered many businesses. Yet, with VoiceSifter, you can react promptly while maintaining the anonymity of your team members. Text messaging serves as the most user-friendly method of anonymous dialogue, being quick, simple, and perpetually available. Employees may often feel daunted by the prospect of speaking up in a work environment, but by providing them with a communication channel they can access from either the office or their homes, you create a sense of security that encourages greater participation. Additionally, the anxiety associated with making a phone call can deter many from voicing their opinions, which makes our platform even more essential for open communication.

Sphinx's proprietary CRM solution, known as SCRMpro, is designed specifically for the diverse requirements of both small and medium-sized enterprises as well as larger multinational companies. The SCRMpro platform empowers organizations to effectively oversee essential customer-centric functions, including acquisition, retention, gaining insights into customer behavior, and enhancing loyalty. By leveraging various customer-focused strategies, SCRMpro addresses the unique needs of clients in managing key operations like sales, lead management, and channel coordination. Our solutions, centered around customer engagement, support businesses in fostering growth, sustaining a competitive edge, and achieving operational efficiency. This versatile CRM software is designed to scale according to the specific needs of each client, handling numerous business facets such as lead capture and distribution, data storage, sales monitoring, asset oversight, and generating comprehensive reports. Moreover, our tailored CRM solutions have proven to significantly enhance the speed of customer response for our clients, ultimately leading to improved satisfaction and engagement. In addition, the adaptability of SCRMpro ensures it remains a valuable asset as businesses evolve and their demands change.

MOGO CRM is a mobile-centric customer relationship management platform that offers a full suite of CRM features, including Sales, Service, Time Management, and Purchase Requisitions, accessible directly on users' mobile devices. Users can seamlessly send emails, text messages, and make calls while also accessing recent conversations and scheduling appointments. The platform enhances personalized selling by automatically showcasing details on social media profiles. After completing calls, whether inbound or outbound, users can easily log the conversation and add relevant notes for future reference. MOGO keeps users informed by providing alerts about the current stage and weighted potential of deals, which helps to speed up the closing process. Additionally, the commission potential serves as a strong incentive for sales executives. It supports the management of various channels, including Web, Email, Facebook, LinkedIn, Bing, Google AdWords, and more, allowing for a comprehensive approach to customer engagement. Furthermore, users have the capability to invite third-party vendors, such as digital content providers, to enhance their service offerings. This combination of features fosters a more efficient and organized sales environment.