Best On-Premises Communications Software of 2025 - Page 11

Veutel offers a call center solution that perfectly aligns with the evolving requirements of your business. With years of expertise in the telecommunications industry, we have dedicated significant time and resources to identifying the best strategies to meet the challenging demands of today's corporate landscape. Our commitment to innovation ensures that our solutions remain relevant and effective as your business grows and changes.

Waterstream transforms your Kafka-compatible system into a robust MQTT broker, enabling seamless connections for millions of clients without the need for coding, integration pipelines, or extra storage requirements. It establishes a bidirectional interface that bridges Kafka with MQTT clients, eliminating the hassles of overseeing external MQTT clusters and reducing data redundancy. With Waterstream, scalability is straightforward, as its nodes operate independently for most tasks, allowing you to easily add more instances to accommodate a growing client base. The solution relies solely on Kafka, reaping the advantages of its built-in persistence features, which ensure high availability, impressive throughput, and minimal latency for optimal performance. Additionally, this means that you can focus on your applications while Waterstream efficiently manages the complexities of data streaming.

Enterprise interaction can be understood as the integration of collaboration and communication efforts. We facilitate secure enterprise interaction through your own private or hybrid cloud environment. The Universal Cloud Communications Stack (UCCS) introduces an innovative approach to utilize big data architectures, allowing for real-time communications and collaboration, which enhances the scalability of transaction-oriented services on a worldwide basis. Key immediate advantages include rapid deployment and automated management that utilize standard infrastructure frameworks. Furthermore, by utilizing virtualized, secure, and scalable containers, we provide hosted and managed communication and collaboration services with great ease, paving the way for new business models for Managed Service Providers (MSPs) and enabling enterprises to achieve significant cost reductions. In fact, communication systems offer the most substantial opportunity for cost savings across all areas of IT. The synergy of contemporary software architecture and data-driven distributed infrastructure presents a powerful opportunity to revolutionize the industry while meeting evolving business needs.

Our cloud-based contact center serves as an online communication hub that can be effortlessly managed from any location. The adaptable software integrates all of your communication channels and customer data with insights from various business systems, aiming to improve and tailor the customer experience. This streamlined, cohesive method offers significant advantages to companies of all types and scales, ultimately fostering better relationships between businesses and their clients. Embracing such technology can lead to increased efficiency and satisfaction for both the organization and its customers.

Our digital signage app transforms your TVs and displays into interactive, effective tools that will drive your business to success. Starting at $6 per device managed. We have all of the features you need to create effective digital signage: playlists, apps and on/off scheduling via HDMI CEC. Anyone can set it up.

Customers can now seamlessly operate from any location thanks to a comprehensive mobility solution that includes essential features for critical operations. Our services allow you to reduce costs through integrated redundancy and the rapid setup of SIP trunks, DIDs, and toll-free numbers. Pulsar360 Corporation’s Voice over IP (VoIP) offerings ensure superior voice communication that can be utilized over cost-effective broadband connections, whether from other providers or through our own managed carrier services. By consolidating their communication needs into a single network connection for both phone and high-speed internet services, clients not only save money but also enhance their productivity. Having dedicated over a decade to refining our VoIP platform, we have developed one of the most advanced and highly automated systems available in North America. This significant progress enables us to provide immediate setup of SIP trunks, hosted and hybrid VoIP PBXs, local and international DIDs, toll-free numbers, and sophisticated management features. With such innovations, businesses can experience a transformation in how they communicate and operate on a daily basis.

Verint Open CCaaS represents a cutting-edge contact center as a service platform designed for the modern consumer. With its AI-driven capabilities, it focuses on achieving immediate business results while enhancing customer experience. This platform enables organizations to boost their operational capacity and improve customer interactions simultaneously. By addressing critical business challenges, the AI-powered solution aims to deliver measurable returns on investment. There's no need for a complete overhaul of existing systems, as Verint allows businesses to retain their current investments. In contrast to conventional CCaaS solutions that emphasize telephony and require extensive human resources, Verint Open CCaaS employs intelligent bots to streamline operations, leading to improved customer experiences. This advanced contact center solution is crafted to enhance automation across both voice and digital channels, providing valuable AI-driven outcomes right away. Verint Open CCaaS Essentials equips businesses with a comprehensive suite of digital tools for their contact centers, allowing for an optimal combination of digital and voice agents to create a hybrid service model that meets diverse needs. Such versatility positions companies to adapt effectively to evolving customer expectations.

MBox AI Meet summarizes all. MBox AI will soon assist Google Meet conferences. Automated summary for long online conferences (more than 3-4 hours). • A brief summary of the meeting • End-to end encryption • Real-time transcription and user detection • Do not store audio or video recordings of the meeting • Allows you to ask any questions about the meeting • Support multiple language meetings • Automatically send the summary to the user’s email or Slack channel after the meeting. MBox AI can also summarize any public website on the internet, including YouTube videos.

Expo XT offers sophisticated UC Analytics that span multiple platforms and channels, enhancing communication efficiency. Whether it's addressing hunt groups, troubleshooting Auto Attendants and IVR, or analyzing user performance and agent metrics, Expo XT equips you with the critical insights necessary for making informed improvements to your voice calls, video meetings, and overall collaboration efforts. Built on Power BI, this tool seamlessly integrates with various systems including Webex Calling, Cisco UCM, UCCX, CUBE, Zoom, Teams, NICE CXone, among others. Moreover, it provides an economical pricing structure, starting at just 100 extensions, making it accessible for organizations of different sizes. With Expo XT, businesses can transform their communication strategies and drive better engagement outcomes.

Esker VSI-FAX serves as a versatile fax server solution designed for multiple platforms, allowing companies to send and receive faxes directly from their desktop applications and enterprise systems in Linux, Unix, and Windows environments. This solution integrates effortlessly with current Voice over IP (VoIP) networks using Fax over IP (FoIP) technology, thereby removing the necessity for conventional fax machines and cutting operational expenses by as much as 40%. It is equipped to handle high-volume fax production and includes features like automated document delivery, native file imaging, and customizable routing options, which significantly improve the efficiency and reliability of fax communications. Additionally, the solution's adaptability makes it suitable for businesses of all sizes looking to streamline their faxing processes.

Cataleya's Orchid Link serves as a highly adaptable, software-driven Session Border Controller (SBC), aimed at improving real-time communication for both service providers and enterprises. It provides a range of deployment methods, such as on-premises setups and as-a-Service options, catering to various operational requirements. Orchid Link incorporates WebRTC gateway capabilities, allowing for the effortless integration of web-based voice and video communications into pre-existing SIP systems. This feature enables the expansion of communication services to web browsers without the need for major upgrades to the core infrastructure. Additionally, the SBC prioritizes security by implementing DTLS for secure session initiation and SRTP for media encryption, safeguarding communications between WebRTC endpoints and SIP networks. Its intelligent service-aware firewall acts as a proactive defense mechanism, offering protection against potential cyber threats while ensuring smooth communication flow. Overall, Orchid Link provides a comprehensive solution that enhances communication efficiency and security for modern organizations.

FRAFOS has developed the ABC Session Border Controller (SBC), a versatile solution tailored for VoIP service providers and enterprises, which can operate seamlessly on high-performance hardware, dedicated appliances, and virtual environments. This SBC provides robust session border control, signaling mediation, call routing, and sophisticated media server functionalities, effectively catering to the evolving demands of VoIP and Next Generation Networks (NGN). Among its notable features are the Cluster Configuration Manager (CCM) for centralized management of multiple SBCs, integrated support for announcements and transcoding directly on the device, and the ability to record calls using SIPREC. Additionally, the ABC SBC bolsters network security through mechanisms such as rate limiting, content control, topology hiding, and media management, which collectively mitigate risks of fraud and denial-of-service attacks. Furthermore, it is capable of handling up to 5,000 concurrent calls on standard hardware and provides load balancing for VoIP traffic, making it a highly effective tool in modern communication infrastructures. Its comprehensive feature set ensures that it meets the demands of a wide range of users, from small enterprises to large service providers.

The VaxVoIP SIP Server SDK is a powerful development toolkit that enables building secure, scalable SIP-based VoIP solutions including IP-PBX, IVR systems, auto-dialers, smart agents, call centers, and calling card systems. Compatible with the SIP protocol, it supports various SIP devices such as softphones, hardphones, and ATA adapters, providing flexibility in hardware integration. The SDK offers a rich set of PBX functionalities like call queues, call forwarding, call recording, voicemail, and sophisticated call routing to create feature-rich telephony applications. Security is a priority, with protections against SIP floods, scanning attacks, and brute-force intrusions to safeguard communications. Developers can access audio PCM data in real time, facilitating the incorporation of AI, machine learning, and smart agents to deliver intelligent, automated interaction. This integration enables next-generation voice communication solutions with enhanced responsiveness and adaptability. VaxVoIP simplifies complex VoIP development challenges, offering a reliable, secure foundation. It’s an ideal choice for developers aiming to build modern, secure, and intelligent SIP-based communication systems.

The VortalSoft Virtual Contact Center (VSVCC) offers a comprehensive hosted solution designed to enhance call handling, routing, blending, and overall management for various customer interaction needs. As a provider of on-demand contact center services, VortalSoft is recognized for its ability to streamline agent resource usage while boosting the performance of sales, marketing, and customer service teams. This innovative service presents businesses of all sizes, including outsourcers, with a practical alternative to the challenges and expenses associated with traditional on-premise contact center setups. Through a subscription model based on a "per user, per month" framework, VortalSoft delivers a complete range of inbound and outbound services via data networks. Companies eager to capitalize on exceptional customer engagement and enhance their profitability will find that VortalSoft's adaptable outsourcing solutions give them a significant edge in the market. Ultimately, VortalSoft empowers organizations to achieve their customer interaction goals more efficiently and effectively.

The Cloud Contact Center caters to companies aiming to enhance their call handling capabilities, particularly when faced with sudden surges in call traffic due to seasonal variations or emergencies. It is quick to implement, allows for effortless adjustments in user numbers, and is more cost-effective than traditional on-premise systems, making it an ideal choice for enterprises seeking greater adaptability and oversight in their telephony setup. Uniquely, this contact center offers users complete access via the integrated Microsoft Teams interface, ensuring seamless communication. Teleware's Cloud Contact Center enhances user experience daily, positioning itself as a leading solution in the market. This innovative platform not only streamlines operations but also empowers businesses to respond effectively to evolving customer needs.

AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place.

A contact center plays a crucial role in managing customer relationships and enhancing overall customer experience. While larger organizations utilize contact centers for a variety of functions such as support, service, feedback, and marketing, smaller businesses predominantly rely on them for their direct marketing efforts. An effective solution that seamlessly integrates with external databases, CRM systems, and various connectors facilitates the easy collection, analysis, and utilization of customer data, ultimately enhancing customer relationships and boosting business productivity. The CZ Contact Centre is designed to cater to diverse operational needs, available both on-premise and in the cloud. Its flexibility allows for significant scalability and customization to meet the specific demands of your business. Whether you are a budding startup or an established small to medium-sized enterprise, or even a large corporation, we offer tailored product suites to align with your unique business requirements. Our goal is to ensure that every business, regardless of size, can access the tools necessary for effective customer engagement.

Communication has evolved in numerous ways, but when it truly matters, the most essential tool we rely on is our voice. Unify OpenScape Voice, part of the Unify OpenScape Enterprise suite, empowers your business to engage effectively—with colleagues, clients, and all stakeholders—delivering interactions that are immediate and full of depth. Whether utilized as an independent voice solution or integrated with other unified communication tools, Unify OpenScape Voice boasts carrier-grade reliability, robust security, and impressive scalability—supporting up to 100,000 users per node—along with versatile deployment options that can be on-premise or cloud-based. This solution ensures a seamless connection between voice and various functionalities such as mobility, video conferencing, chat, messaging, presence, and a unified number service. You can also incorporate voice capabilities into your existing business applications without the need to overhaul your current multi-vendor voice infrastructure, all achieved through a single, cohesive framework. Consequently, businesses can enhance their communication strategies while maintaining flexibility and reliability.

Unified Office, Inc. stands out as a premier supplier of SDN-based Hybrid Cloud solutions, seamlessly integrating on-premise, private cloud, and public cloud technologies to offer managed Voice-over-IP and Unified Communications services tailored for Small and Medium-sized Businesses (SMBs). Our Total Connect Now℠ service architecture is meticulously engineered from the ground up to ensure exceptional quality of experience and high availability, utilizing cutting-edge extensible business VoIP communications technology alongside cloud-based infrastructure to boost productivity for SMB workforces. This innovative design stems from our team's extensive experience accumulated over decades in both the telecommunications service provider sector and the large enterprise data networking field. As a distinguished business VoIP provider, we have not only crafted protocols and developed scalable products but have also integrated, deployed, and supported carrier-grade equipment across many of the largest converged networks globally. Central to our mission are the principles of quality, reliability, innovation, and customer support, which guide our operations and commitment to excellence. We continuously strive to adapt to the evolving needs of our clients, ensuring they stay ahead in a competitive landscape.

A remarkable and distinct Customer Experience can shift Customer Loyalty into Customer Advocacy, making it essential to provide a seamless and cohesive Omni Channel experience whenever customers reach out. At Cloudphoney, we deliver a multichannel Customer Interaction Solution available both in the cloud and On-Premises, designed to comprehend the intricacies of customer expectations and the factors necessary for maintaining their satisfaction. Our contact center solutions at Cloudphoney are tailored to meet your unique requirements throughout the entire customer journey, from nurturing leads to ensuring customer retention. By utilizing Cloudphoney, you can enhance your time-to-market and reinforce customer loyalty through our extensive range of offerings, which include features such as Call Queue Management, Automatic Call Distributor (ACD), Outbound Dialer, Call Back Requests, and Call Analytics. These functionalities not only facilitate superior IVR self-service but also minimize misunderstandings during agent-assisted interactions, ultimately elevating the overall quality of customer service. By integrating our solutions, businesses can create a more responsive and effective communication environment that fosters long-term relationships with their customers.

Unified management is now possible with the Kurmi MACD Enterprise software program. System administrators love the convenience of having one platform to manage all their communications systems. Kurmi Enterprise software MACD offers multi-vendor, cloud-based, and on-premise environments. This allows for flexibility in integration of new services and vendors. The software automates routine tasks for system administrators. This software can reduce support costs and frees your most valuable tech employees to concentrate on the things they are best at. This results in higher end user satisfaction and fewer errors. Automating the provisioning process is possible. You can save time and be confident that your systems are working at their best, with no minor errors. Kurmi allows you to connect enterprise communications systems with corporate IT apps such as HR, ITSM: Workday or ServiceNow, OTRS and many more.

R.E. Communications provides an IP-PBX system powered by Asterisk, compatible with all standard SIP phones and equipped with high-level features suitable for environments ranging from just 1 phone to as many as 4000. Additionally, these systems facilitate SIP trunking, allowing users to mimic the functionalities of a hosted solution while significantly reducing costs per seat. For instance, a system designed for 10 phones can efficiently operate with only 4 to 6 SIP trunks, resulting in notable savings compared to the expense of a hosted solution for the same number of seats. This versatility makes R.E. Communications’ offerings particularly appealing for businesses looking to optimize their communication infrastructure while managing expenses effectively.

Unified Office, Inc., is a top Managed Services Provider for Business Class Communications Services to Small- and Medium-sized Businesses. Unified Office provides fully managed business VoIP services. It integrates a quality and support plan that begins with a prospect engagement and continues through a site survey, network assessment, and ongoing integration, testing, deployment, and support lifecycle. We monitor all end-to–end service assets (on-premise, private/public clouds, software, hardware, quality, availability) round the clock using specially developed diagnostic tools. It is our commitment to support our business customers and resellers that is most important. Large enterprises have been attracted to the Internet of Things (IoT), and have purchased them. Unified Office, a provider of huManaged VoIP services, has extended its one-year-old Internet of Things service.

Whether deployed on-premises or in the Cloud, CX-E provides flawless integration with leading communication platforms such as Avaya, Cisco, Microsoft, Mitel, and NEC, enhancing any existing telephony and email system. It boasts industry-leading features, including comprehensive voice message encryption from start to finish. Users can benefit from a mobile app that enables single number reach, intelligent call forwarding, distinct separation of business and personal calls, inbound call screening, and protection of mobile numbers. The system consolidates voicemail, email, and fax into a unified inbox for ease of access. It also offers text-to-speech, voicemail transcription, and secure messaging features. With speech-enabled technology, users can access their calendars, emails, faxes, and voicemails hands-free and eyes-free. Additionally, the federated presence feature allows users to play personalized greetings based on their calendar availability. CX-E accommodates multiple attendants, provides speech-recognition interfaces, customizable greetings for various departments, multilingual options, and scheduled messages. Furthermore, it enables tailored automated outreach through telephone calls or text messages, enhancing communication efficiency across the board. This comprehensive solution is designed to streamline communication processes and improve overall productivity.

Since over a decade, the ConferenceManager (CM), has been a staple in federal and enterprise spaces. CM is well-known for its simplicity, flexibility, and dynamic functionality. CM continues to grow its reputation for reliability, quality and functionality. ConferenceManager is unique in its ability to adapt to the needs of any enterprise workflow. Many solutions in the enterprise space are not able to communicate and collaborate with all types of employees. ConferenceManager is a traditional conferencing solution, but it's also designed to integrate with specific industry workflows. Its focus on flexibility, whether that be in scale or feature/functionality, offers a unique opportunity for customers to build a customized tool that streamlines business efforts and maximizes productivity. Operator Console is a dynamic tool that provides real-time support and monitoring for the ConferenceManager system.