Best Communications Software in Brazil - Page 83

Glance helps you improve your digital customer engagements. Your sales rep, service representative, or trainer can instantly join the customer on your website or app and see their screen. You can then provide human-to-human guidance.

Quickly join a meeting through our web platform by entering a name or number in the search bar above, then simply click the green camera icon to initiate a call. Our service is compatible with Windows, Mac, as well as Android and iOS smartphones and tablets, ensuring accessibility across various devices. While optimized for Google Chrome, our platform additionally supports Easymeeting and integrates seamlessly with all leading brands and services in the market, including H323/SIP protocols. Connecting from your personal devices is as straightforward as making a phone call, and no complex configuration is required! For the best experience, we suggest downloading the Windows or Mac client, although our service works effectively in Google Chrome. We take pride in our user-friendly interfaces, crafted specifically for simplicity while still offering an extensive range of features and capabilities. We continuously listen to our users and are dedicated to enhancing our applications, making video meetings as effortless as a simple phone call. Additionally, our commitment to improvement ensures that you will always have access to the latest functionalities and user-friendly updates.

You can optimize customer's online journey just as you can for phone calls. Our Call Analytics solution allows you to make real-time improvements in your marketing campaigns. Our AI-enabled solution can analyze conversations, spot keywords, and categorize calls. To ensure that calls are answered by the right person, you need to manage call flows. Visually track call conversions across all marketing channels to increase ROI. Also, dive into detailed call metrics and call performance. You will receive instant email notifications whenever your business receives a call. You can customize our platform to match your branding so that your customers have a seamless experience. Unique phone numbers track and follow website visitors during their browsing sessions. You can pinpoint the drop-off point in the buyer's journey to improve the customer experience.

Your journey starts here with the creation and design of your survey. You can quickly dive in by selecting from a variety of our ready-made templates, such as those for customer satisfaction, employee feedback, or college course evaluations, or you can directly begin formulating your questions if you already have a clear vision in mind. Our platform provides a wide range of question formats, including multiple choice, rating scales, matrices, images, rankings, and many others. To add a personal touch, you can choose a survey theme that aligns with your brand or opt for our stylish default design. Additionally, we cater to a diverse audience by offering the ability to display your survey in a right-to-left (RTL) format, accommodating speakers of Arabic, Hebrew, Persian, Urdu, and more. Once your survey is crafted, it's time to share it with your target audience; the simplest method is to generate a web link that can be distributed via email, Facebook, Twitter, or instant messaging, leaving the distribution method up to your preference. You also have the flexibility to set specific start and end dates for your survey, as well as control the maximum number of respondents allowed to participate. This ensures that your data collection is not only tailored to your needs but also efficiently managed.

Our Quality Assurance Platform is designed to empower Contact Centers like yours in enhancing the experiences of customers, agents, and users alike for greater success. By answering a few straightforward questions, you can discover your current position on the path to Smart Quality, and we will offer tailored recommendations to elevate your QA practices. Reduce risks by consolidating customer feedback, performance metrics, and text analytics to swiftly pinpoint conversations that need your focus. Seamlessly integrate and retrieve conversations, survey feedback, and performance data within the most comprehensive QA and improvement platform available. Automatically score every call, email, and chat interaction to identify breaches in customer experience and compliance. Customize your own signals and filters to direct specific conversations to your QA team for thorough evaluation and analysis of root causes. Create actionable reports that your business can effectively utilize. Additionally, illustrate the return on investment by tracking how your QA initiatives enhance efficiency, drive sales, and boost both customer and employee satisfaction levels. By leveraging our platform, you can not only maintain high standards but also foster a culture of continuous improvement within your organization.

Effortless email marketing enables effective communication with your clientele. VerticalResponse equips you with all the necessary resources to execute a thriving email marketing strategy. Craft a stunning email within minutes, tailoring its appearance to seamlessly align with your brand identity. Schedule your email to be sent at the most opportune moment and guide your audience to a personalized landing page, all without the need for any coding skills. Simply pick a template, make your edits, and publish. Keep track of your campaign's success by monitoring metrics such as open rates, click-throughs, device usage, and geographic data. Gain insights into your customers' preferences and interests. Additionally, you can effortlessly create and share surveys in just a few minutes, gathering valuable real-time feedback. More than a million businesses, ranging from small startups to large enterprises, have placed their confidence in the VerticalResponse platform for their email marketing requirements, showcasing its widespread appeal and reliability. Embrace the convenience and effectiveness of VerticalResponse to elevate your marketing efforts today.

CU Alert is specifically created to ensure the safety of both your employees and your members. We can easily envision situations requiring immediate communication during emergencies, where rapid dissemination of information is crucial. These scenarios can involve physical threats and may happen while individuals are dispersed across various locations, such as their offices, meeting rooms, or while interacting with members. Some staff members might be commuting to work, returning home, stationed at a remote branch, or simply enjoying their lunch break. No matter their location or activity, there are times when urgent notifications must be sent to everyone. CU Alert is equipped to deliver alerts across a wide range of emergency situations. It ensures that everyone you need to reach can be contacted through email, phone calls, text messages, or pop-up notifications on their computers. Additionally, you can empower your staff to update their own contact information, ensuring that the data is always current and accurate. This feature enhances the overall efficacy of communication during critical moments.

Dubber stands out as the premier provider of cloud-driven call recording and voice AI solutions. Designed for scalability to accommodate diverse requirements, Dubber empowers businesses and governments to extract valuable insights from calls, videos, and messages effortlessly. Its native integration ensures immediate activation, enabling secure and compliant recording capture without the need for expensive hardware or additional storage. With limitless scalability, AI-driven analytics unlock vital insights such as sentiment analysis, keyword trends, notifications, and a host of other features. All of this functionality is accessible from a unified platform that seamlessly connects to your existing data, applications, and dashboards. Users can easily access all recordings and information in one centralized location, whether through the Dubber app or the Voice Intelligence Cloud, providing comprehensive visibility into conversations across various services—voice, video, and chat. The absence of hardware requirements combined with infinitely scalable solutions and flexible monthly pricing options makes leveraging conversational data both compelling and cost-effective. Additionally, the platform offers enriched AI insights, transforming transcriptions into actionable data and enhancing the overall user experience.

MaxContact is compatible with sites with 6 to 1000+ users. MaxContact has clients in all sectors, including BPO's and financial services providers. MaxContact is a trusted supplier to many of these market leaders.

eExpense is a versatile expense report application that enables users to complete company expense reports directly from their smartphones, significantly simplifying the management of receipts. This app is ideal for employees due to its ability to enhance process efficiency and its user-friendly interface, while also benefiting companies by providing real-time data in a straightforward, dependable, and cost-effective manner. With eExpense, organizations can maintain an up-to-date perspective, offering management and personnel comprehensive insights into business travel and various expense types, all presented through detailed pivot tables and infographics. Designed for immediate use, eExpense seamlessly integrates with existing expense reporting systems or payroll, and it features a complete cloud-based backend available through the EcosAgile suite. Furthermore, eExpense requires no installation and does not demand specialized skills or additional infrastructure, making it an accessible solution for all. Ultimately, eExpense revolutionizes the way expense management is handled within a company.

The New Script Designer allows for quicker script creation than ever before. It supports cross-channel campaigns, offering a unified view of customer interactions. Additionally, it provides seamless integration with third-party services through web APIs. You can easily send HTML emails from any script created. At CallScripter, we recognize that profitability is crucial for many organizations, which is why we encourage you to use our ROI calculator to see the potential savings your business could achieve by adopting CallScripter. The genesis of the CallScripter solution dates back to a need identified within our own 24/7 outsourced call center 18 years ago. So, what does this imply? When a client of Ansaback required urgent agent scripting, rather than seeking an external solution, our developers embraced the challenge and delivered an impressive outcome. They crafted a scripting solution that was operational within just a few days. This rapid response is no small accomplishment. Our commitment to innovation continues to drive us forward.

Easily send reminders, extend alerts, and notifications, while customizing templates without the need for web parts, workflows, or any coding. JungleBell simplifies the process by offering criteria such as Past by or Approaching, making it effortless to send automatic reminders for project deadlines, overdue tasks, upcoming meetings, and the expiration of contracts or policies. With a user-friendly interface, SharePoint users can quickly establish tailored email alerts in just a few clicks, all without any coding or workflow requirements. Users can create condition groups by selecting the desired list columns, related actions, and final values, allowing for the use of multiple conditions simultaneously to refine alert results. The options for customization are virtually endless, enabling alerts to be set for various triggers, including when SharePoint items are created, modified, or deleted. Additionally, alerts can be specifically configured to respond to changes in certain SharePoint column values, ensuring that users stay informed about essential updates in real-time. This level of flexibility in alert management makes JungleBell an invaluable tool for enhancing productivity and efficiency in project management.

UniVoIP's innovative software and solutions drive productivity, efficiency, and performance while embracing and surpassing today's most challenging business communication trends. OfficeConnect™ is the principal product. It delivers 500+ PBX, Omnichannel Contact Center, and Unified Communication features via private or public networking options in a multiinstance infrastructure. UniVoIP also offers UniBridge which is a powerful, high-definition audio, video, and web conferencing solution, screen sharing sharing and meeting logs. It offers summaries, timestamps and summaries and no software download.

In today's marketplace, consumers gravitate towards brands that resonate with them and offer quick benefits along with exceptional customer service. For entrepreneurs, having the right tools to streamline this experience is crucial. VOXOX features a user-friendly SMS marketing platform, real-time engagement capabilities, and advanced voice automation that impresses your clientele. When a new subscriber joins your SMS list or dials your business, they can instantly receive automated messages that include appointment reminders, exclusive offers, loyalty rewards, inspirational quotes, special discount codes, and more. Elevate your business communications without needing specialized expertise; we've simplified the process! You don't need to be a large corporation to project a professional image. VOXOX empowers small businesses to resonate like industry giants, all while keeping costs manageable. If you have any inquiries or would like to witness a demonstration of how our solutions can enhance your business, we’re here to help! Reach out to us today and discover the potential.

Typically, conventional satisfaction surveys garner a response rate of only 3% to 5% from customers. However, our users generally experience a much higher engagement, with response rates ranging from 40% to 60%. This impressive performance can be attributed to our strategic follow-up methods and a survey design that is both highly efficient and user-friendly. We take care of the optimization process for you, ensuring that gathering feedback is seamless. Additionally, our automatically generated reports allow you to explore your data thoroughly. You can analyze customer satisfaction based on various factors, such as the products they purchased, the timing of their first purchase (like during the holiday season or Black Friday), the total number of orders they’ve made, and their geographical location. The Net Promoter Score, a key indicator of customer loyalty introduced in the Harvard Business Review in 2003, has gained traction and is now utilized by over two-thirds of Fortune 1000 companies. By simply uploading your customer emails or setting up automated survey schedules, you can track the NPS of different customer segments over time. Furthermore, leverage your insights by integrating with over 1,000 applications available on Customer.guru, expanding the possibilities for customer engagement and satisfaction analysis. This comprehensive approach to feedback not only enhances customer relationships but also drives business growth.

JWP is a video platform boasting 40,000 broadcasters, publishers, and other video-driven brands whose business relies on video as users. JWP provides these companies with a way to accelerate and scale their video strategy and is a video platform that can be used to stream video, engage audiences on any screen, and monetize content.

The Critical Mention Earned Media Suite offers the most reliable and up-to-date media monitoring for global TV, Radio and Online News. It also includes robust earned media analytics, the most accurate and regularly updated media contact and influencer databases.

ClientFlow is an integrated inbox and project management solution tailored specifically for client service teams. It enables the management of email interactions, tasks, and timesheets within a unified platform. By consolidating personal and team email exchanges along with client communications, ClientFlow ensures that every message is acknowledged and addressed. All client interactions are centralized, allowing for a streamlined approval process through customized branded requests and the automation of recurring discussions via personalized message templates. Users can easily connect their email accounts or set up auto-forwarding from any address, granting teammates visibility into all conversations without the hassle of toggling between various group email accounts. While ClientFlow resembles a conventional email client, it enhances functionality by incorporating features that significantly improve collaborative discussions. This makes it an indispensable tool for enhancing team efficiency and client satisfaction.

The OST migration tool stands out as an exceptional solution, featuring a user-friendly graphical interface that caters to both technical and non-technical users alike. With its straightforward three-step process, this tool efficiently converts multiple PST files into various formats simultaneously (users can select multiple files by holding the Ctrl key and clicking on the desired files). The OST Converter completes the entire migration swiftly, delivering effective output files in a matter of moments. Essentially, it allows for the conversion of OST files into numerous file formats seamlessly. This versatile OST to PST converter is a powerful tool that can handle large OST files and export them into PST format for Outlook in a single operation. Throughout the migration process, it provides real-time progress updates, indicating the number of files that have been converted, enabling users to monitor the software's performance easily. Additionally, the OST Converter operates seamlessly while preserving all email and data attributes, ensuring a reliable and efficient migration experience. Users can confidently rely on this tool to maintain the integrity of their data while streamlining the conversion process.

SessionCloud serves as a robust platform for developing softphone applications, catering to a diverse range of clients from budding ITSPs with a mere hundred users to well-established VoIP providers and PBX vendors managing numerous enterprises. Upon your initial login to the SessionCloud account, you will encounter an empty main Projects interface. Begin the process by clicking the 'Create App' button, where you'll need to select a plan and assign a name to your application; keep in mind that this name is permanent and will be crucial for identifying your project throughout the portal. Once your project is established, it will appear in the main project view, which lists all projects along with their respective statuses. To personalize your project, simply choose 'Edit' from the Actions menu located on the right side of the screen. Within the Project detail view, you will find a variety of categories that will vary based on the selected plan, offering tailored options for customization. This structured approach ensures that users can efficiently manage their projects without unnecessary complications.

Hibox is an online collaboration platform that supports business teams. It offers a private, secure communication platform. Secure, internal instant chat features allow for streams to be created for specific projects and teams, or you can use the public room to share information with the entire company. Hibox provides advanced task management tools, which can be assigned to the right team members along with deadlines or to-do lists. Included is videoconferencing and task creation.

Efficiently direct calls to the appropriate team member while offering customers the ability to self-serve. Empower employees to work from home while allowing supervisors to monitor productivity via the cloud platform. Simplify management of all communication channels, including voice, chat, SMS, and email, to enhance customer interactions. Boost efficiency and improve customer satisfaction with the Contact Center integrated within Unite. Respond to customer inquiries in order to reduce wait times. Manage a higher volume of simultaneous requests, ensuring both customers and staff remain satisfied. Ensure customers reach the correct agents promptly, every time. Tailor call flows for optimal outcomes using Skills-Based Routing and additional features. Allow customers to engage with your services on their preferred platform. Intermedia Contact Center provides various options for voice calls, chat, and email queues. Expand your reach beyond just inbound communications with proactive outreach initiatives. Improve audience engagement through multi-channel outreach capabilities. Experience seamless access to advanced call management within Unite, allowing you to assist customers effectively and return to collaborating with colleagues swiftly. This holistic approach not only streamlines communication but also fosters a more connected work environment.

NetHunt, a powerful CRM platform, is especially useful for sales and marketing departments that rely on Gmail or other Google Workspace apps. NetHunt has made the leap from a powerful CRM system into a dedicated sales-growth hub with the launch of its Workflows feature. It automates webform capture, drip campaign creation, and contact-email link generation. Notifications and algorithms make life easier, because sometimes it is too hard to work hard.

Enhance your revenue streams by elevating your branded email hosting services, ideal for telecommunications companies and service providers catering to both consumer and SME email solutions. We encourage direct engagement with our decision-makers, innovators, and technical specialists to foster a collaborative and enduring partnership. As an agile and open partner, we sincerely value your suggestions and invite you to actively participate in our ongoing improvement initiatives. By choosing our secure and dependable cloud email hosting, you can save time and scale your operations efficiently. Our multi-tenant email solution has been successfully implemented by numerous telcos, many of whom currently operate their customer email services on-premises. Transitioning to the cloud not only enhances your platform's growth but also improves security and reduces costs. With our industry-leading email protection services, you can safeguard your communications with confidence. Rely on our remarkable 99.99% uptime and stability, which spans across various regions, to ensure consistent reliability for your business needs. Ultimately, partnering with us means investing in a future of seamless communication and enhanced service delivery.

The rapid, secure, and private instant LAN messenger is specifically crafted to keep remote teams and various office locations in sync. Leverage the benefits of Output Messenger to empower your team to communicate, collaborate, and engage seamlessly from any location and on any device. This exceptional messaging solution features an API for smooth integration with other third-party applications. You can host it on your own server to meet all your organization's security requirements, as we prioritize your privacy. Conversations are safeguarded by industry-standard SSL and TLS protocols, ensuring protection from external threats. Additionally, you can import user accounts from a global directory and create local user profiles on the server. Record voice messages directly from the Output Messenger chat window and send them to your colleagues with just one click. Furthermore, you can capture your desktop screen, make edits, and share the content instantly with your team members, enhancing overall collaboration. This comprehensive tool is essential for fostering effective communication and teamwork within your organization.